SSA Services Leader at GE - General Electric

Job Number: 2847138
Business: GE Energy Connections
Business Segment: Energy Connections Grid Solutions
Function Segment: Service Contract Management
Relocation Assistance: No

Role Summary/Purpose   

• Full responsibility and definition of the Services strategy for the SSA Region in collaboration with the Service global team and implementation of the strategic plan .
• Strong focus on commercial activities and development of customer relationships, in close relation with Region commercial teams, products and ACS.

Essential Responsibilities    

• Responsible for the profitability and customer satisfaction for assigned contracts
• Provide both service agreement, time and material program management
• Assist in sales campaigns for new contracts and proposals
• Assure timely resolution of customer issues and customer satisfaction for assigned contracts
• Interact with members of the customer service, parts & transaction services, field service, repair service and/or other teams
• Function as liaison between internal organizations and customers for assigned contracts
• Participates in discussions about the future of the business requiring frequent and thorough interaction with other functions
• Analyses & understands SSA customer needs & defines the associated Growth strategy
• Presents product/program strategies, technical road maps, risks and recommendations to senior leaders across GE. Important business unit clients
• Complex processes requiring involvement of many stakeholders both at the client side and internally
• Ensure full compliance to GE EHS Ethics & rules
• Manages the full P&L delivering orders, sales, Capex etc

Qualifications/Requirements    

• Bachelor's degree from an accredited university or college
• Minimum of 10 additional years of experience in Customer Contract Management

Desired Characteristics:

• Strong oral and written communication skills
• Strong interpersonal and leadership skills
• Demonstrated ability to analyze and resolve problems
• Demonstrated ability to lead programs / projects. Strong team management skills to drive delivery of excellent services
• Ability to document, plan, market, and execute programs. Established project management skills
• P&L Experience/ Competency
• Service Mindset
• Leadership skills in International environment.

go to method of application »

Job Number: 2847138
Business: GE Energy Connections
Business Segment: Energy Connections Grid Solutions
Function Segment: Service Contract Management
Relocation Assistance: No

Role Summary/Purpose   

• Full responsibility and definition of the Services strategy for the SSA Region in collaboration with the Service global team and implementation of the strategic plan .
• Strong focus on commercial activities and development of customer relationships, in close relation with Region commercial teams, products and ACS.

Essential Responsibilities    

• Responsible for the profitability and customer satisfaction for assigned contracts
• Provide both service agreement, time and material program management
• Assist in sales campaigns for new contracts and proposals
• Assure timely resolution of customer issues and customer satisfaction for assigned contracts
• Interact with members of the customer service, parts & transaction services, field service, repair service and/or other teams
• Function as liaison between internal organizations and customers for assigned contracts
• Participates in discussions about the future of the business requiring frequent and thorough interaction with other functions
• Analyses & understands SSA customer needs & defines the associated Growth strategy
• Presents product/program strategies, technical road maps, risks and recommendations to senior leaders across GE. Important business unit clients
• Complex processes requiring involvement of many stakeholders both at the client side and internally
• Ensure full compliance to GE EHS Ethics & rules
• Manages the full P&L delivering orders, sales, Capex etc

Qualifications/Requirements    

• Bachelor's degree from an accredited university or college
• Minimum of 10 additional years of experience in Customer Contract Management

Desired Characteristics:

• Strong oral and written communication skills
• Strong interpersonal and leadership skills
• Demonstrated ability to analyze and resolve problems
• Demonstrated ability to lead programs / projects. Strong team management skills to drive delivery of excellent services
• Ability to document, plan, market, and execute programs. Established project management skills
• P&L Experience/ Competency
• Service Mindset
• Leadership skills in International environment.

go to method of application »

Job Number: 2847138
Business: GE Energy Connections
Business Segment: Energy Connections Grid Solutions
Function Segment: Service Contract Management
Relocation Assistance: No

Role Summary/Purpose   

• Full responsibility and definition of the Services strategy for the SSA Region in collaboration with the Service global team and implementation of the strategic plan .
• Strong focus on commercial activities and development of customer relationships, in close relation with Region commercial teams, products and ACS.

Essential Responsibilities    

• Responsible for the profitability and customer satisfaction for assigned contracts
• Provide both service agreement, time and material program management
• Assist in sales campaigns for new contracts and proposals
• Assure timely resolution of customer issues and customer satisfaction for assigned contracts
• Interact with members of the customer service, parts & transaction services, field service, repair service and/or other teams
• Function as liaison between internal organizations and customers for assigned contracts
• Participates in discussions about the future of the business requiring frequent and thorough interaction with other functions
• Analyses & understands SSA customer needs & defines the associated Growth strategy
• Presents product/program strategies, technical road maps, risks and recommendations to senior leaders across GE. Important business unit clients
• Complex processes requiring involvement of many stakeholders both at the client side and internally
• Ensure full compliance to GE EHS Ethics & rules
• Manages the full P&L delivering orders, sales, Capex etc

Qualifications/Requirements    

• Bachelor's degree from an accredited university or college
• Minimum of 10 additional years of experience in Customer Contract Management

Desired Characteristics:

• Strong oral and written communication skills
• Strong interpersonal and leadership skills
• Demonstrated ability to analyze and resolve problems
• Demonstrated ability to lead programs / projects. Strong team management skills to drive delivery of excellent services
• Ability to document, plan, market, and execute programs. Established project management skills
• P&L Experience/ Competency
• Service Mindset
• Leadership skills in International environment.