Customer Service Officer at Kranite Nigeria Limited

Roles and Responsibilities

• Manage the internal customer service desk and administer customer satisfaction surveys.
• Prepare daily reports and maintain activity log.
• Receive all incoming calls and redirect calls appropriately, maintaining a call log.
• Provide accurate meeting room status information and communicate accordingly.
• Coordinate the visitor’s management process by receiving and directing visitor’s traffic flow as appropriate.
• Manage requests and enquiries from visitors.
• Receive and coordinate all administrative requests and direct such requests to appropriate channels.
• Manage the internal office environment, ensuring that the look and feel are in line with the brand and service standards.
• Supervises cleaning activities and ensure shift patterns are strictly adhered to.
• Participate in other ad hoc projects as assigned.
• Store inventory management using electronic and physical count techniques (electronic record design to be completed today).
• Replace and/or replenish shortage items in the store.

Person Specification

• Bachelor’s Degree or equivalent in any field.
• Minimum of 2 years’ experience in a front desk management role or general office administration role.
• Great interpersonal skills.
• Great verbal and oral communication skills
• Great organizational skills.
• Great team player.
• Presentable in appearance.
• Friendly disposition and personable.
• Good eye for detail.
• Ability to work under pressure and meet stipulated deadlines
• Ability to multitask.
• Good knowledge of Microsoft Office Suite i.e. Microsoft Outlook, Word, Excel, PowerPoint.

go to method of application »

Roles and Responsibilities

• Manage the internal customer service desk and administer customer satisfaction surveys.
• Prepare daily reports and maintain activity log.
• Receive all incoming calls and redirect calls appropriately, maintaining a call log.
• Provide accurate meeting room status information and communicate accordingly.
• Coordinate the visitor’s management process by receiving and directing visitor’s traffic flow as appropriate.
• Manage requests and enquiries from visitors.
• Receive and coordinate all administrative requests and direct such requests to appropriate channels.
• Manage the internal office environment, ensuring that the look and feel are in line with the brand and service standards.
• Supervises cleaning activities and ensure shift patterns are strictly adhered to.
• Participate in other ad hoc projects as assigned.
• Store inventory management using electronic and physical count techniques (electronic record design to be completed today).
• Replace and/or replenish shortage items in the store.

Person Specification

• Bachelor’s Degree or equivalent in any field.
• Minimum of 2 years’ experience in a front desk management role or general office administration role.
• Great interpersonal skills.
• Great verbal and oral communication skills
• Great organizational skills.
• Great team player.
• Presentable in appearance.
• Friendly disposition and personable.
• Good eye for detail.
• Ability to work under pressure and meet stipulated deadlines
• Ability to multitask.
• Good knowledge of Microsoft Office Suite i.e. Microsoft Outlook, Word, Excel, PowerPoint.

go to method of application »

Roles and Responsibilities

• Manage the internal customer service desk and administer customer satisfaction surveys.
• Prepare daily reports and maintain activity log.
• Receive all incoming calls and redirect calls appropriately, maintaining a call log.
• Provide accurate meeting room status information and communicate accordingly.
• Coordinate the visitor’s management process by receiving and directing visitor’s traffic flow as appropriate.
• Manage requests and enquiries from visitors.
• Receive and coordinate all administrative requests and direct such requests to appropriate channels.
• Manage the internal office environment, ensuring that the look and feel are in line with the brand and service standards.
• Supervises cleaning activities and ensure shift patterns are strictly adhered to.
• Participate in other ad hoc projects as assigned.
• Store inventory management using electronic and physical count techniques (electronic record design to be completed today).
• Replace and/or replenish shortage items in the store.

Person Specification

• Bachelor’s Degree or equivalent in any field.
• Minimum of 2 years’ experience in a front desk management role or general office administration role.
• Great interpersonal skills.
• Great verbal and oral communication skills
• Great organizational skills.
• Great team player.
• Presentable in appearance.
• Friendly disposition and personable.
• Good eye for detail.
• Ability to work under pressure and meet stipulated deadlines
• Ability to multitask.
• Good knowledge of Microsoft Office Suite i.e. Microsoft Outlook, Word, Excel, PowerPoint.