EUS Support Leader at Rutotech International

Job Description
The leader will manage the team to complete the following service:

• Troubleshoot and resolve network access and server issues.
• Proactively assist in service desk duties, supporting printers, hardware, software and related technical issues at the desk side.
• Install and configure operating systems and other business related software on End User computing devices.
• Ensure all client applications are at the current software patch levels in line with the Customer's Enterprise software Update policy.
• Configure, set up and troubleshoot e-mail access.
• Configure and set up of hardware such as End User computers, printers (network and dedicated) and other peripherals.
• Data back-up and recovery of user data stored on End User devices on to removable medium will be performed as part of regular IMAC activities.
• Detect, diagnose and correct computer hardware, software, and peripheral errors.
• Replace any in-scope hardware device which is not working in accordance with the agreed Service Levels.
• Plan, schedule and execute preventative maintenance of computers and peripherals.
• Provide regular progress reports on key issues and provide recommendations on new enhancements that would improve the efficiency of the systems.

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Job Description
The leader will manage the team to complete the following service:

• Troubleshoot and resolve network access and server issues.
• Proactively assist in service desk duties, supporting printers, hardware, software and related technical issues at the desk side.
• Install and configure operating systems and other business related software on End User computing devices.
• Ensure all client applications are at the current software patch levels in line with the Customer's Enterprise software Update policy.
• Configure, set up and troubleshoot e-mail access.
• Configure and set up of hardware such as End User computers, printers (network and dedicated) and other peripherals.
• Data back-up and recovery of user data stored on End User devices on to removable medium will be performed as part of regular IMAC activities.
• Detect, diagnose and correct computer hardware, software, and peripheral errors.
• Replace any in-scope hardware device which is not working in accordance with the agreed Service Levels.
• Plan, schedule and execute preventative maintenance of computers and peripherals.
• Provide regular progress reports on key issues and provide recommendations on new enhancements that would improve the efficiency of the systems.

go to method of application »

Job Description
The leader will manage the team to complete the following service:

• Troubleshoot and resolve network access and server issues.
• Proactively assist in service desk duties, supporting printers, hardware, software and related technical issues at the desk side.
• Install and configure operating systems and other business related software on End User computing devices.
• Ensure all client applications are at the current software patch levels in line with the Customer's Enterprise software Update policy.
• Configure, set up and troubleshoot e-mail access.
• Configure and set up of hardware such as End User computers, printers (network and dedicated) and other peripherals.
• Data back-up and recovery of user data stored on End User devices on to removable medium will be performed as part of regular IMAC activities.
• Detect, diagnose and correct computer hardware, software, and peripheral errors.
• Replace any in-scope hardware device which is not working in accordance with the agreed Service Levels.
• Plan, schedule and execute preventative maintenance of computers and peripherals.
• Provide regular progress reports on key issues and provide recommendations on new enhancements that would improve the efficiency of the systems.