Oracle ERP Functional Support Analysts at Vic Lawrence and Associates Limited - VLA

DUTIES & RESPONSIBILITIES

• Participate actively in rolling out new system functionalities that are required to promote more efficiency and control on the implemented systems.
• Identify process changes or configuration changes that could improve how the system supports the business.
• Work closely with users and other team members to address system enhancements and process issues.
• Provide immediate responses to end-user requests for business process help, basic system navigation questions, and other "how to" or "I can't get it to work" issues.
• Monitor proper usage of the system through the service desk by tracking the logged complaints by each business user.
• Manage workload appropriately and ensure timely completion of tasks in line with requirements.
• Assist to train and instruct users with respect to their specific day-to-day issues, execute corrective action when necessary.
• Support managers in business process improvements, implementing best practices and fully utilizing ERP system capabilities.
• Support administration of ERP security and permissions for ERP users.
• Collaborate with ERP System Analyst, ERP Specialist and IT Quality Assurance to test ERP modules prior to deployment.
• Identify and record systems issues in conjunction with ERP Systems Analyst.
• Ensure ERP system meets business requirements and goals and fulfills user requirements.
• Monitor and identify problems in any of ERP system every day.
• Maintain a high level of customer satisfaction through professional communication and consistent and timely follow up.
• Monitor and respond to phone, email, chat or web cases for new and existing customers.
• Identify, recreate, research, prioritize and resolve product issues; documenting knowledge gained.

QUALITIES

• Candidates must possess strong communication skills.
• Ability to comprehend, document and translate user’s requirements into practical solutions is required.
• Proven customer-focused and interpersonal skills.
• Ability to multi-task and prioritize effectively
• Data gathering and analyses skill.
• Thorough and legible documentation skills
• Ability to perform analysis and to accurately address/dissect detailed, complex issues.
• Quick Learner, Committed, Convincing & Challenging, Self Driven.
• Proficient in MS Office, MS Visio, MS Project will be an advantage.

JOB REQUIREMENTS
Education

• Minimum of Bachelor’s degree  in Information Technology, Computer Science, Engineering, Accounting, Business Administration or a related field, with a  minimum grade of 2.2
• Possession of a project management certification or Information Technology Information Library (ITIL) qualification will be an advantage.

Experience
Previous experience with ERP systems will be an advantage.

KEY COMPETENCY REQUIREMENTS

Skill/Competencies

• Candidates must possess strong communication skills.
• Ability to comprehend, document and translate user’s requirements into practical solutions is required.
• Proven customer-focused and interpersonal skills.
• Ability to multi-task and prioritize effectively
•  Data gathering and analyses skill.
• Thorough and legible documentation skills
• Ability to perform analysis and to accurately address/dissect detailed, complex issues.
• Quick Learner, Committed, Convincing & Challenging, Self Driven.
• Proficient in MS Office, MS Visio, MS Project will be an advantage.

REPORTING RELATIONSHIPS

Functionally reports to:  Project Manager

Administratively reports to:  Head , Corporate Transformation

Supervises: N/A