Learning and Communications Manager at Pfizer

Job ID: 1045890
Full-Time: Regular

Role Description

• The Marketing Excellence Team (MET) is part of the Global Commercial Operations (GCO) Training team.
• This team partners with the global Pfizer Marketing Leadership Council and Pan-BU global Marketing leaders to deliver learning and development programs that build marketing skills at the local/regional and global level.
• This manager will lead global learning projects of varying complexity and scope, proactively lead and resolve maintenance and enhancements to online learning platforms/tools, lead data reporting used to make key team decisions, drive a monthly communications strategy, manage team operations and budget. This manager reports to the Director, Marketing Excellence Team.

Responsibilities
Learning & Development:

• Lead global and U.S. learning projects of varying complexity and scope - including, but not limited to:
• (1) Commercial Community Onboarding Programs and (2) learning and recognition programs.
• Responsible for business case, process, project execution, vendor management, budget planning and communication.

Intranet development and maintenance:

• Lead online Infrastructure enhancement projects  for the Commercial Community Intranet site,  MET Dashboard and Marketing 180 Competency assessment platform
• Gather and apply technical and user feedback to enhance on-demand learning strategy, make enhancements, & resolve user issues and conflicts
• Lead off-shore teams, matrix functions in completing updates and enhancements.  Is accountable for the team’s milestones/deliverables
• Responsible for business case, financial planning, work plan creation, managing and monitoring project completion, mitigating risks, design/develop communications to users

Data Analysis & Metrics Reporting:

• Develop and lead process to analyze data and prepare reports to inform learning participation metrics by region/month
• Investigate and propose additional metrics to conduct learning needs analysis, leadership reports

Communications:

• Lead Community communications strategy; including message plan, content development and distribution and management of  inquiries (answering questions, comments, concerns and follow-ups)
• Proactively collaborate with authors and SMEs to ensure messages are relevant to diverse marketing audience
• Aid in the creation of presentations  and status updates to our Marketing Leadership Council, GCO/SPCO leadership, and Operating Plan.

Operations:

• Lead MET budget and forecasting process.  Accountable for the team’s accuracy in spend.
• Manage operations and contingency plans for live and virtual learning events.
• Manage the process for all e-learning added to Community portal and track usage via the Pfizer Learning Management System (LMS

Requirements

• The successful candidate will have proficiency speaking and writing English.
• Bachelor’s degree required
• 3-5 years’ experience leading projects in communications, event planning, operations, human resources, training, or business technology preferred.
• Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.
• Ability to work effectively as part of a cross-functional and virtual team
• Thrive in the excitement of a being part of a fast-paced environment and goal-oriented team that serves colleagues around the globe.
• Independent, self-starter who likes keeping the operations of the community running at full speed and keeping the team informed.
• Must be adaptable to adjust to changing demands, timelines, and deliverables.
• Excellent project management, relationship building and consultative skills. Proven ability to work effectively with and influence all levels of the organization with a wide range of diverse constituencies
• Expertise in SharePoint Administration  (2010/2013), Web site development, Tableau/Dashboard reporting
• Proficiency in analyzing and reporting data with proven ability to demonstrate data interpretation capabilities
• Excellent planning, organizational, writing, presentation, and facilitation skills.
• Experience in managing budgets.
• Acts with speed and urgency in executing the remit determined by the MET
• Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.
• Must be adaptable to adjust to changing demands, timelines, and deliverables.
• Ability to work effectively as part of a cross-functional and virtual team
• Thrive in the excitement of a being part of a fast-paced environment and goal-oriented team that serves colleagues around the globe.
• Independent, self-starter who likes keeping the operations of the community running at full speed and keeping the team informed.

Non-Standard Work Schedule, Travel or Environment Requirements

• Ability to connect with global colleagues occasionally on local time - early morning and late night teleconferences as required by projects.
• Some travel may be required.