Application Support Analyst at CITIBANK

Job ref 16059344

Key Responsibilities:

• To manage delivery and implementation of new applications as per TTS Technology and business management requirements.
• Providing application functionality expertise to TTS Technology and Business units. Understanding technology industry trends, how they impact our future solutions and provide strategic direction for TTS Technology and Business community.
• Provide regular feedback in the form of MIS to TTS Technology and Business units on performance of application delivery and implementations.
• Manage the TTS Technology controls and compliance process as applicable to the application support function.
• Business requirements elicitation on projects of all sizes, involving
• Stakeholder analysis and effective engagement with stakeholders at all levels
• Facilitation of workshops and meetings
• Problem analysis
• Process mapping
• Elicitation and documentation of high-level business requirements and functional/nonfunctional requirements
• Maintenance of a requirements traceability matrix.
• Contribution towards the design and procurement of IT and business solutions, through
• Close working with local and regional technical teams as well as suppliers to ensure business requirements are met by technical solutions
• Production of Requests for Proposals and similar documents
• Evaluation of third-party solutions
• Design and mapping of new and changed business processes
• Design of new and changed business roles, information flows, business documentation, and training, as required.
• Contribution towards the testing of IT and business solutions, through
• Producing, or assisting with the production of, test cases and scripts
• Support of user acceptance testing.
• Contribution towards the implementation of  IT and business solutions, through
• Liaison between IT staff and the business areas to ensure the effective implementation of technical components
• Close working with business staff to implement changed business processes so that continuity is not impacted
• Driving the delivery of projects and taking responsibility for key project management activities for smaller projects and support for more complex ones.
• Providing project management support to business managers who are responsible for delivering larger projects.
• Support of business staff, at all points of the project lifecycle, who will sometimes be working in the role of business analyst or project manager on smaller projects.
• Managing production support for local and regional application including the Core Banking application
• Managing changes in local application including functionality changes and bug fixes. working with regional support teams to manage changes on regional applications.
• Supporting the business process automation and lean engineering effort of the business.

Qualifications
Knowledge/Experience:

• Ideally, currently working in a large financial institute either as a permanent staff or as a consultant
• Extensive exposure to core banking application and other transactional financial systems
• Previous experience of project and implementation management is essential.
• Previous experience of application development is desirable.
• University Degree in Applied Numerate Science or Engineering
• Knowledge and understanding of technology operating environments and databases
• Programming Skills
• 0-2 Years Working Experience in Software Development
• Excellent Numerical Skills
• Analytical and innovative skills
• Excellent communication skills (including listening)
• Ability to work in a team

Skills:

• Excellent knowledge of technology operating environments.
• Knowledge financial systems and processes.
• Working knowledge of programming and development techniques.
• MS Office tools (Excel, Word, PowerPoint, Project)
• Controls and compliance knowledge
• Strong customer delivery focus
• Oracle, Sybase, SQL Server (any one of these)
• Competencies
• Excellent communication skills (including listening)
• A team player
• An enthusiastic ‘can do’ approach
• A positive and pro-active attitude
• A history of delivering against agreed objectives

Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.
Valuing Diversity:
Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organisational success.