Retail Store Manager at Prosell Consulting

Locations: Lagos Mainland, Lagos Island, Abuja, Port-Harcourt, Uyo & Kaduna

Core Responsibilities

• Management of entire retail store operations by initiating, coordinating and ensuring compliance with operational policies and procedures.
• Develop strategies to increase pool of customers, expand store traffic and optimize profitability.
• Ensure high levels of customer satisfaction through exceptional service.
• Maintain outstanding store condition and visual merchandising standards.
• Responsible for monitoring and tracking of inventory by ensuring store has the right amount of stock to meet customer needs as well as prevent overstocking.
• Report on buying trends and customer needs as well as innovative ideas to increase sales.
• Effective management and resolutions of all customer and staff grievance fld complaints.
• Staff motivation and engagement.

Minimum Qualifications

• Must have good physical personality & presence
• A B.Sc./BA degree in a relevant discipline.
• An MBA/M.Sc/MA will be a major advantage
• 10 years working experience (especially in a sales or service driven environment).
• Experience in a similar position will be a big plus
• Must have strong coaching and mentoring skills.
• Must be strong in oral & written communication.
• Must possess good customer relationship skills.
• Must be IT Savvy with good experience in the use of MS Office Pacakages
• The ideal candidate should be a female (Nigerian or expatriate).
• She should be a mature, dynamic, articulate, charismatic and confident lady and must possess the ability to enhance customer satisfaction, meet sales and profitability goals/targets and effectively manage the staff.