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  • Posted: Nov 11, 2016
    Deadline: Not specified
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    The most recognized name in the industry, Hilton Hotels & Resorts stands as the stylish, forward thinking global leader of hospitality. With over 92 years of experience, Hilton continues to be synonymous with hotel because of our innovative approach to products, amenities and service. We help make traveling easier with our smart design, innovative restau...
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    General Manager

    Job ID: HOT03ESE

    Job Description

    • A General Manager is responsible for managing the Hotel Executive team and overall hotel targets to deliver an excellent Guest and Member experience while managing profitability and guest satisfaction measures.

    What will I be doing?
    As a General Manager, you are responsible for managing the Hotel Executive team and overall hotel targets to deliver an excellent Guest and Member experience. A General Manager will also be required to manage profitability and guest satisfaction measures. Specifically, you will be responsible for performing the following tasks to the highest standards:

    • Manage ongoing profitability of your hotel, ensuring revenue and guest satisfaction targets are met and exceeded
    • Lead in all key property issues including capital projects, customer service, and refurbishment
    • Ensure all decisions are made in the best interest of the hotels and Hilton
    • Deliver achievable hotel budgets, and set other short- and long- term strategic goals for the property
    • Provide effective leadership to hotel team members
    • Lead in all aspects of business planning
    • Comply with and exceed Hilton Brand Service Standards
    • Ensure costs are controlled and revenue opportunities are effectively sourced and delivered
    • Manage and develop the Hotel Executive team to ensure career progression and effective succession planning within Hilton
    • Hold regular briefings and communication meetings with the HOD team
    • Respond to audits to ensure continual improvement is achieved

    Job Requirements
    What are we looking for?
    A General Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

    • Experience as General Manager or Director of Operations within a similar quality hotel
    • Degree or diploma in Hotel Management or equivalent
    • Possesss strong commercial acumen, with experience in increasing profitability
    • Experience managing budgets, revenue proposals, and forecasting results in a similar sized property
    • Excellent leadership skills
    • Exceptional communication skills
    • In-depth knowledge of the hotel/leisure/service sector

    It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

    • General Management experience in a similar quality hotel

    Method of Application

    Interested and qualified? Go to Hilton Worldwide on jobs.hiltonworldwide.com to apply

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