Internal Customer Service Representative (ICSR) at Bantu Studios

Job Description

• In this job role, you will be responsible for providing qualitative front desk and internal customer service support including concierge, facility management and business operations support. You will also:
• Provide best practice front of office management systems that include visitor receipt & management, telephone systems management and client service management
• Respond to all inbound/walk-in calls/enquiries
• Act as the concierge and liaison officer for Bantu’s clients. Services will include: collection of payments, guest relations management; bookings of office spaces and management of food ordering system
• Assist team lead to oversee the following essential central services – office & landscape maintenance, cleaning, and waste disposal.
• Assist team lead during the arranging of onsite meetings and conferences
• Support the department to carry out required research activities during projects, report writing session and metrics compilation
• Prepare weekly reports on all internal customer complaints/ feedbacks. Reports should include all relevant communication, observation and findings within the internal customer environment
• Create and maintain weekly inventory, fleet and facility management record sheets