Deputy Manager, Client Services at Caritas Communication

DESCRIPTION
Purpose
Coordinate liaison between the agency and business partners/clients.
Coordinate business operations in support of clients’ business and ensure overall flawless service delivery.

Key Roles and Responsibilities

• Improve communication between agency and clients while providing quick responses to clients’ requests.
• Receive, coordinate & provide clients with timely updates & statuses of ongoing projects
• Identify, negotiate and manage strategic relationships with partners, vendors and other stakeholders
• Actively seek industry information on how to improve service offerings to assure client satisfaction
• Coordinate/manage key deliverables/milestones across clients, with clear delivery dates, accountability/identified 'owners', dependencies, performance against target delivery dates
• Attend client meetings & ensure that meeting notes are sent timely

Required Skills and Competencies

• Excellent oral and written communication skills/relationship management skills
• Excellent presentation skills (must be proficient in use of Microsoft Word, Excel, PowerPoint, etc.)
• Must be presentable and well-groomed
• Budget management and problem solving skills

Experience and Qualifications

• 5-7 years experience in similar role in a PR agency, advertising firm, etc.
• Bachelor’s Degree in Business Administration, Marketing, Statistics, or any course in social science & humanities.
• Post graduate qualification will be an added advantage
• Possession of relevant certification in marketing