Operations Manager at Hilton Worldwide

An Operations Manager is responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets.

What will I be doing?

As Operations Manager, you will be responsible to ensure together with your team that the departments deliver the best possible performance in terms of top & bottom line by utilizing all areas of the hotel to meet and exceed set targets.  You should focus on continuously improving guest satisfaction to long term, to ensure increased loyalty. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; customer service; refurbishment)
• Ensure that the teams and leaders in the departments are being developed to grow and progress within our company. Maintaining and driving a high team engagement is key
• Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals
• Respond to audits that are completed by the company to ensure continual improvement is achieved
• Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations
• Comply and exceed hotel and company Service Standards
• Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action.
• Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction
• Hold regular briefings and communication meetings with the HOD team