Call Centre Agent at SENCE Nigeria

Roles and responsibilities           
Duties and Responsibilities;
•             Determines requirements by working with customers.
•             Answers inquiries by clarifying desired information; researching, locating, and providing information.
•             Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
•             Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
•             Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
•             Maintains call center database by entering information.
•             Keeps equipment operational by following established procedures; reporting malfunctions.
•             Updates job knowledge by participating in educational opportunities.
•             Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
 
Skill set
Skills/Qualifications:
To be successful at this role the candidate must have the following;
•             A good first degree in any discipline .
•             Between 1 -2 years work experience.
•             Customer Focus
•             Very good Data Entry skills
•             Strong Listening abilities
•             Very good Phone etiquette
•             Strong verbal communication skills
•             Very good relationship building/interpersonal skills
•             Strong problem solving skills.
•             Ability to multi task
 
Work experience             1-2years