Area Manager at Abuja Electricity Distribution Company (AEDC Plc)

Job Description

• Responsible for overseeing the business operations of the company in the assigned area; crafting and implementing strategies for revenue growth, operations management and team development. Achieving business targets, reducing technical and commercial losses in the respective area.
• Is responsible for the billed energy (kWh) and collected funds (Naira) for all electricity that is available for sale Representing AEDC within the wider community.

Responsibilities
Sales, Profitability and gross margin growth:

• Formulate strategies and action plans to maximize electricity sales in the assigned area.
• Actively manage a growing team and track individual performance within the Sales Team in the Area Office.
• Analyze and leverage data to develop and implement strategies to improve the efficiency and effectiveness of Area operations.
• Direct, manage and coach Area sales representatives’ tactical activities to achieve revenue goals.
• Translate regional business plan into individual goals for the area office team.
• Review Area performance against targets, objectives and KPIs and enhance performance.
• Manages and organizes the work in the area of his responsibility, plans, supervises and directs all activities in the area.
• Implements and enforces disconnections of non-paying customers.
• Responsible for Energy available for sale.
• Identify and implement strategies and procedures for reducing the estimated energy and uncollected revenues, including but not limited to reducing energy theft, increase billing, collection growth and debt collection.

Health, Safety & Environment:

• Lead the promotion of a “Safety Above All” culture in the Area.
• Support the project Safety Plan through personal involvement in all aspects of safety, including training and attention to the adherence to safety requirements pertaining to particular trades or skills.
• Ensure that safety initiatives are consistently administered in compliance with AEDC policies and government regulations.

Human Resources:

• Working with the regional HR team.
• Provide coaching and mentoring to staff via formal and informal feedback sessions to accelerate their professional development and improve their leadership potential.
• Build and lead a team of professionals, while creating a fun, hard¬working, and results-¬oriented environment.

Community Relations:

• Facilitates the integration of AEDC into the fabric of the community by using effective marketing and communications activities.
• Acts as an advocate, within the public and private sectors, for issues relevant to AEDC, its services and constituencies.
• Listens to clients, and the community in order to improve services and generate community involvement. Assures community awareness of AEDC’s response to community needs.

Financial Services:

• Participates in the yearly Budget Forecast development, monthly operating review meetings and is otherwise responsible for setting and meeting the financial performance goals of the Area office.
• Agreeing annual budgets and producing a detailed annual business operating plan.
• May have to deliver as well as monthly, quarterly or annual targets for revenue, profits and cash.
• Produce business performance reports, which could be on a monthly or quarterly basis.

Technical Services Support:

• Reviews maintenance plans, planned work orders, and other facility repair activities for completeness, proper method, quality of accomplishment, and availability of materials both before and after work.

Customer Service Delivery:

• Work with customer service, marketing and technical operations teams to maintain a customer-focused attitude with a focus on activities that create lifetime customers.
• Lead the resolution of customer complaints captured in the CRM tool or through the customer care teams within agreed timelines ensuring feedback is sent to all stakeholders within 24hours.

Qualifications

• A relevant university degree (Social Sciences, Engineering) and relevant professional qualification.
• Minimum 8 years’ work experience.
• Experience in the power sector will be an added advantage.
• Demonstrable understanding of business management strategies and operations.
• Decision-making and teamwork skills.
• Experience of managing the delivery of a service.
• Experience of establishing and improving processes.
• Experience of managing others.
• Highly motivated and entrepreneurial professional.