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  • Posted: Aug 16, 2016
    Deadline: Not specified
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    The most recognized name in the industry, Hilton Hotels & Resorts stands as the stylish, forward thinking global leader of hospitality. With over 92 years of experience, Hilton continues to be synonymous with hotel because of our innovative approach to products, amenities and service. We help make traveling easier with our smart design, innovative restau...
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    Executive Lounge Receptionist

    Job Description

    An Executive Lounge Receptionist ensures the satisfaction of executive Guests throughout their stay at the hotel by responding efficiently to their enquiries and offering advise and information as requested.

    What will it be like to work for a Hilton Worldwide Brand?

    Our Team Members are the Heart of Hilton. As extraordinary hospitality professionals, we work together to make Hilton a great place to work and to build rewarding careers for ourselves and our colleagues.

    Hilton Worldwide is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton Worldwide has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton Worldwide is dedicated to continuing its tradition of providing exceptional guest experiences across its 13 global brands, which include Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Curio A Collection by Hilton, DoubleTree by Hilton, Embassy Suites by Hilton, Hilton Garden Inn, Hampton Hotels, Tru by Hilton, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages the world-class guest reward program Hilton HHonors®.

    At Hilton, our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Come be a part of our team!

    Job Requirement

    What will I be doing?

    As Executive Lounge Receptionist, you will ensure the satisfaction of executive Guests throughout their stay at the hotel by responding efficiently to their enquiries and offering advise and information as requested. An Executive Lounge Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

    • Welcome executive Guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints
    • Process accurately check-ins and check-out
    • Ensure that all Guest supplies and amenities are offered and replenished to the required standards
    • Stay current with all hotel services as well as VIP requests and special events
    • Demonstrate a knowledge of external locations, attractions and landmarks in the vicinity
    • Project a professional manner with an emphasis on hospitality and Guest service
    • Comply with Hotel security, fire regulations and all health and safety legislation
    • Executive tasks as instructed by the Executive Lounge Supervisor or Manager
    • Serve your role and Team in an environmentally-conscience manner

    What are we looking for?

    Executive Lounge Receptionists serving Hilton Worldwide brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

    • Previous Front Office experience in the hotel, leisure or retail sector
    • Calm, efficient and organised
    • Excellent personal presentation and communication skills
    • A passion for delivering exceptional levels of Guest service

    It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

    • Previous experience in Executive Lounge in a hotel environment
    • Multi-lingual

    Method of Application

    Interested and qualified? Go to Hilton Worldwide on jobs.hiltonworldwide.com to apply

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