Operations Support Analyst at Oscar Temple

The Operations Support Analyst will drive operational process & policy definition, improvements, documentation, and compliance management for the technical department. You will lead and coordinate across the business to understand, define, & document operational processes and will also aid in metrics definition, gathering, and analysis as it relates to process management.

Responsibilities

• Maintain, track and ensure the operational spares management procedure and ensure the effectiveness of the controls and fulfilment of the procedure.
• Oversee the existing operations reporting architecture, whilst identifying areas of operational improvements and facilitating the implementation of recommendations
• Participate in systems and process tools validation (OSS/BSS) for Service assurance and fulfilment management as required to achieve SLAs & KPIs.
• Ensure that standardized methods and procedures are used for efficient and prompt handling of all network changes in order to minimize the impact of change upon service quality and consequently identifies opportunities to improve the day-to-day operations of the organization.
• Maintain, track and ensure the operational spares management procedure and ensure the effectiveness of the controls and fulfilment of the procedure.

Qualifications/Competencies

• in Information Technology/Computer Science/Electrical & Electronics engineering.
• MSc or MBA will be added advantage
• Minimum of 3 years’ work experience in a Telecommunication or ISP environment with good knowledge on network communication (SDH, OSP, IP, MW and networking protocols).
• Ability to implement KPI dashboard, 3rd party SLA computation and other metric calculation for network operations reporting. And drive change management lifecycle, including chairing the CAB and effective coordination of change across multiple functions.
• Knowledge of process management framework (e.g ITIL, eTOM. Etc.) and ISO 9001 and ISO 27001 management systems.
• Knowledge on Six sigma and project management methodologies.