Graduate IT Assistant at Save The Children

Role Purpose

• To provide IT technical services to Abuja Country office and other SCI field offices by troubleshooting IT issues, ensuring timely maintenance of all communication/IT equipment.
• S/he will provide all needed IT services to and also act as a part of the SCI Nigeria IT team during an operation request.

Key Aears of Accountability
The Information Technology Support Assistant shall be accountable on the following key areas in Lagos, Jigawa field office of Save the Children International program in Nigeria:

Network Management:

• Support Lagos, Jigawa field offices on network troubleshooting ensuring an effective network connection. and maintain the entire local area network installed at the supported office locations
• Troubleshooting and maintain the network devices e.g. printers, scanners, etc.
• Maintain record of the local network, VPN connection and the wide area network installed and terminated in his/her supported location.
• In consultation with the Area Operations Manager and other team-leads, ensure that visitors (including staff from other locations, ERPs and consultants have the necessary IT assistance to enable them carry out their official assignments during their visits.

Hardware Support:

• Configure and install systems and set up new users.
• Carry out routine preventive maintenance/checks, and troubleshoot problems with his/her assigned field offices.  Ensure all IT hardware equipment and computer accessories/peripherals are maintain effectively.
• Ensure all IT problems within the office are identified and solutions found and implemented.
• Perform IT hardware inventory update as necessary.
• Set up projectors, printers, photocopiers, fax machines, digital cameras, etc. for everyday office use and as necessary for meetings, etc.

Telecommunications Management:

• Ensure the field/sub-field bases supported by him/her have a well installed and functioning voice network (IP PBX). All devices are functioning and the service is cost effective
• Troubleshooting technical problems with mobile subscriptions and IP Phone.
• Ensure radio and satellite equipment is operational. Ensure satellite phones are working and SIM cards are activated at all times

Asset Management:

• Ensure good asset management at the office(s) he/she is supporting through maintenance of an accurate and up to date asset register and inventory tracking system, in close collaboration with the Logistics and Administrative Support Assistants
• Responsible to make sure that all assets (IT and office equipment) is correctly used
• Oversee the issuance and return of assets to/from staff and record all asset movements and disposals of IT equipment

Incident Management:

• Providing first level on IT helpdesk support in assigned field offices
• Communicating any service disruptions to users, opportunities and other relevant policies
• Carry out any other tasks required by the line manager

Security and Backup:

• Keep the network and all computer systems safe, secure and virus-free.
• Report any alleged or suspected misuse of IT systems/equipment, lapses of security and major violations of organizational standards to the in-country IT representative. 
• Ensure proper backup of all staff information, files and folders.

Essential Skills & Experience

• 0-1 year work experience in a similar position.
• Proven knowledge of hardware maintenance and ability to solve simple hardware problems; this includes set-up and management of network devices e.g. printers, scanners, etc.
• Solid experience in maintaining, trouble-shooting and administering a Microsoft Windows-based (local area) network
• Solid background maintaining, trouble-shooting and administering a Microsoft Windows server 2008.
• Knowledge of Microsoft Windows operating systems, including XP, Windows 2003, and Window 7, and Microsoft Office applications (Word, Excel, PowerPoint, etc.)
• The successful candidate will have excellent communication, organisational skills, including the ability to manage several tasks simultaneously; have strong interpersonal and networking skills and the ability to work with a diverse range of people.
• Level of Education - Degree in IT or a related IT certifications.
• Communication & Interpersonal Skill Level - Excellent
• Language Requirements - English - Excellent
• Level of IT Expertise Required - Good