Customer Service Officer at Workforce Group

Duties:

• Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
• Troubleshoot customer issues over the phone.
• Handles issues in the best interest of both customer and company.
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
• Maintaining diaries and arranging appointments.
• Taking messages and giving feedbacks.
• Accepting packages and liaising with visitors.
• Implementing and maintaining procedures/administrative systems

Requirements:

• HND/BSc. in any discipline
• Minimum of 3 years’ experience in a Bar/Lounge/Café
• Must possess excellent IT skills and efficiently use a variety of software packages.