Knowledge Management and Learning Advisor at Save The Children

Role Purpose

• The post holder will lead the design, development and management of Knowledge Management and Learning initiatives across the country programme, creating and institutionalizing innovative and pragmatic approaches.
• The post holder will provide technical oversight for knowledge management across all programs and operations functional units.

Key Areas of Accountability
System Design and Roll-Out:

• Working closely with the Head of MEAL, design SCI’s approach/strategy to knowledge management and learning, setting down the minimum requirements and ensuring that it complements and forms part of the overall MEAL system
• Ensure that a learning culture is fostered within the organisation and the KM&L is an integral element of programming
• Work closely with PDQ team members to promote understanding of the importance of KM&L to achieve quality programming
• At the CO level be a key link between the PDQ and Programme Implementation Strategy teams, to ensure that KM&L is promoted as a key tool in programme management and strategy development
• Through the MEAL Coordinators, support field offices to prioritise KM&L and identify entry points

System Management:

• Keep track of all project evaluations and, in coordination with technical / project managers, design evaluation TORs, provide briefings to consultants and provide logistical support to ensure evaluations happen smoothly
• Capture and disseminate lessons learned from evaluations and follow up on action planning, maintain a lessons learned database
• Ensure that learning is accessed and used as an integral part of programme design and implementation
• As required provide trainings to raise awareness on the importance of learning
• Lead knowledgebase planning, initial load execution and all future maintenance planning. Composes a range of strategies and practices used at organizational level to identify, create, represent, distribute, and enable adoption of new organizational knowledge.
• Determine long-term and short-term strategic plans to achieve the objectives of the organization. Provide guidance to subordinates to achieve goals in accordance with established policies.

Program Development:

• With the Head of MEAL, feed into programme and proposal design to ensure that new programme design is based on previous learning
• Make sure that technical managers have easy access to learning documents for reference purpose

Communication and Reporting:

• Coordinate, collaborate and oversee best practice consolidation with all thematic areas, ensure that the knowledgebase is configured appropriately for optimum performance and widely adopted use.
• Promote learning in the country office, particularly on issues of programme quality. Regularly analyze and produce reports on best practices and case studies; ensure new analysis and information is available, including for the forthcoming communications strategy
• Ensure effective storage of assessment, surveys and evaluations and/or organizational knowledge on the shared folders, and to use this knowledge base to promote learning across the organisation
• To manage and lead on key pieces of M&E research and development, for example providing advice on how SC determines issues of attribution/contribution
• One-pagers describing the project, key activities, approaches, outcomes and impacts;
• Produce case studies, best practices; lessons learned and project audit documents for internal and external use;

Qualification, Skills and Experience

• Post graduate qualification in a knowledge management and/or development related area - (Information, Communication, Economics, Public Policy, Development Management, International Relations, Business Administration etc.)
• 10 years of overall relevant professional experience, including in knowledge management.
• Experience in developing/managing knowledge management systems/programmes
• Advanced experience with current KM technologies, including Web and Enterprise 2.0.
• Experience in leading/managing knowledge product development and dissemination. Substantial understanding of knowledge management theory, practice and tools
• Highly developed interpersonal and communication skills including influencing, negotiation and coaching
• Highly developed cultural awareness and ability to work well in an international environment with people from diverse backgrounds and cultures
• Strong results orientation, with the ability to challenge existing mindsets
• Experience of solving complex issues through analysis, definition of a clear way forward and ensuring buy in
• Ability to present complex information in a succinct and compelling manner
• Ability and willingness to dramatically change work practices and hours, and work with incoming surge teams, in the event of emergencies

Desirable:

• Local language skills (Ability to communicate in Hausa and other local languages will be an advantage).