IT Helpdesk Engineer at Health Plus Limited

Job Description

• Provide first line technical support to IT users across the company.
• Support information technology, computer systems, telecoms and CCTV peripherals
• Plan, organize, direct, control and evaluate the operations of information systems and electronic data processing (EDP)
• Meet with managers to discuss system requirements, specifications, costs and timelines
• Installing and configuring computer hardware operating system and applications
• Support systems implementations and/or upgrades to ensure smooth deployment of hardware and software
• Monitoring and maintaining computer systems and networks
• Troubleshooting system and network problems and diagnosing and solving both the hardware/software faults.
• Manage monthly change activities
• Replacing any faulty parts as required
• Supporting the roll-out of new applications
• Setting up new users’ email accounts and profiles and dealing with password issues
• Provide orientation to new users of existing technology
• Ensure smooth running, optimization and administration of the company’s networks, including LAN, WAN, mobile data & networks
• Testing and evaluating new technology
• Accessing and using the Shared drive/Server
• Protecting Computers from viruses and security
• Use of USB and external drives
• Conduct defragment, virus screening, backup etc on regular basis
• Establishing a good working relationship with other professionals such as software developers, web designer.
• Maintain current and accurate inventory of technology hardware, software and resources.
• Provide recommendations about accessing information and support.
• Maintain log and/or list of required repairs and maintenance.
• Make recommendations about purchase of technology resources
• Research current and potential resources and services

Desired Skills

• First degree in a relevant discipline preferably in Computer Science
• Sound knowledge of computer systems, softwares and networks installation, administration, implementation and management
• Minimum of 1 year related work experience
• Knowledgeable in SQL SERVER 2000, 2005, 2008 upward
• Thorough knowledge of system development methods used for the development of new systems and enhancements to existing information systems
• Experience using SQL language
• Experience writing SQL reports
• Experience using process mapping software such as MS Visio
• Integrating core values, integrity, and accountability throughout all organisational and business practices
• Understanding business functions and metrics within the organisation
• Knowledge of the MS Office; Word, PowerPoint, Excel, etc.
• Ability to write clear reports and keep accurate records
• Work within budget
• Excellent planning and organizing abilities
• Ability to pay attention to detail
• Good analytical and problem solving skills
• Negotiating skill