Operations Associate at Enable Consulting Limited

Operations Associate

We will hire an Operations Associate to help provide support to our customers, drivers and everyone in between. As part of the team, you will be providing top level customer service by managing the emails, phone calls and text messages that come in.

Responsibilities

• Manage scheduling and dispatch
• Balance the inbound calls, texts and emails from customers, partner dry-cleaners and drivers.
• Go above and beyond to ensure satisfaction for our customers and drivers.
• Work with engineering team to improve product and customer experience
• Be a passionate representative of the company

Requirements

• Bachelor’s degree
• 1+ year(s) of customer service experience is an added advantage.
• Service hours include early mornings, late evenings, and weekends
• Effective communication skills (verbal and written)