Inventory Analyst Intern at ToLet.Com.Ng

Job Description

• E-mail and telephone support, investigating, diagnosing and resolving agents’ enquiries; working where necessary with internal support teams and other colleagues (e.g., call-center, Finance, IT).
• Remain in constant communication with a team of district managers and work closely to deliver sales support and attend to all agents’ requirements.
• Taking end-to-end ownership over issues and managing agents expectations accordingly, appropriately escalating issues where required, providing education and ensuring issues are fully resolved in a timely manner.
• Creatively transforming a agents’ property particulars (text & images) into a ToLet’s admin web portal, including creating a summary description that will encourage users to view the full property details and ultimately generate sales enquiries.
• Responsibility for administering new product orders and making them live on the website.
• Ensuring agents’ property details are displayed promptly, accurately and are updated regularly.
• Maintaining the customer contact database - ensuring it is up to date and accurate.
• Request bespoke reports for agents on a variety of data sets such as product usage.
• Liaising with other business units and technology teams within ToLet to troubleshoot and resolve customer enquiries.
• Perform a high volume of cold calls (50-80 daily) in order to secure new business
• Accomplish targeted performance objectives on a consistent basis
• Any other administrative / support tasks as required.

Required Skills:

• You strongly believe ‘good enough is never good enough‘
• Open and honest team player
• Excellent eye for detail and accuracy
• Analytical and confident with data analysis
• Able to thrive in a hardworking and dynamic team
• Driven to exceed expectations
• Problem solver with the ability to take ownership & resolve issues
• Strong communication skills
• Ability to challenge ideas and ask questions
• Must be competent in using a PC, particularly confident in Word and Excel, and ideally have had some experience of an image/graphics editing package (i.e. Paint Shop Pro or Photoshop).

Candidate Requirements

• Awaiting NYSC/at least 6-months internship program applicants.
• Candidate must be fluent in English.
• Candidate must be a Computer literate who is able to handle basic Microsoft packages.
• Candidates must also have an excellent sense of priorities.
• Candidate must have good analytic skills.
• Candidate must be able to work with little or no supervision.