Store Supervisor at Human Capacity Development Consultants (HCDC)

Job Duties/ Responsibilities/ Accountabilities

SALES LEADERSHIP

• Partners with management to set sales goals and targets. Ensures team understands connection between store financial success and bonus programs.
• Leads, promotes and coaches selling and cultivates an inspired selling culture with associates.
• Maximizes sales opportunities by leveraging the sales capabilities of associates by using current selling techniques and company programs
• Accountable for the prevention and resolution of customer issues by ensuring a high level of customer service is provided by associates

GENERAL LEADERSHIP

• Accountable for services operations and takes on additional responsibilities in the absence of manager
• Participates in the recruitment, hiring and onboarding processes for the services departments
• Accountable for training and coaching operatives in all aspects of services and customer engagement
• Partners with management to execute Performance Development Reviews (PDR’s) in a timely manner, ensures action plans are in place and follows up on development of operatives.
• Achieves Customers goals and objectives by effectively managing and directing retail personnel, conducting store audits and effectively executing all retail projects
• Establishes and maintains trade and Customer relationships by increasing brand representation and effectiveness

GENERAL ADMINISTRATION

• Responsible for counting the safe, preparing and making daily bank deposits, completing, paperwork and keypunching cashier totals on a daily basis.
• Maintains and sustains an efficient filing system for all relevant paperwork in line with company standards.
• Accountable to maintain the day to day operation of the Cash on Delivery (C.O.D) process including reporting, transactions, payments and collections as per company policy
• Facilitates the front office till procedures per policy
• Monitors adequate inventory levels and places orders for all register and related supplies
• Tracks all cash over/shorts, communicate results to management and follows up with associates

LOSS PREVENTION / PRIVACY

• Follows proper store opening and closing procedures, including alarm checks and security walks
• Proactively models and ensures team's understanding of and adherence to all privacy policies and procedures
• Models and ensures team properly secures company assets and physical inventory and follows all loss prevention and key control procedures
• As per policy, required to have personal parcels (bags, totes, backpacks, purses, etc.) checked by a manager prior to leaving the store premises. As a key holder, this position is required to verify bag checks.

Qualification, Minimum Experience and Role Requirement:

• A minimum of Bachelors’ degree in any relevant discipline
• Minimum of 3 years’ relevant experience especially in the retail industry with 1 year supervisory experience
• Membership of a reputable and relevant institution