Online Shop Administrator at Simeon's Pivot

Job Description

• Opening and managing new shops
• Managing of old shops
• Ensure high levels of customers satisfaction through excellent service
• Complete store administration and ensure compliance with policies and procedures
• Maintain outstanding store condition and visual merchandising standards
• Report on buying trends, customer needs, profits etc
• Propose innovative ideas to increase market share
• Advocate best practices and research new industry trends/opportunities for increased web sales
• Respond to all online customer enquiries in a timely manner.
• Administer all online orders, including picking, packing and dispatching of stock and processing returns and refunds.

Knowledge, Skills and Competency

• Proven successful experience in online store management
• Powerful leading skills and business orientation
• People and customer management skills
• Strong organizational skills
• Good communication and interpersonal skills.

Qualification/Experience

• Minimum of OND in Marketing, Advertising, Mass Communication or any related discipline.
• 1-3 years' experience with good customer service
• Experienced Online shop management in a Courier Company will be an added advantage.