Senior Administrator at Ascentech Services Limited

One of our employers in the IT industry is seeking to hire a Senior Administrator who will be responsible for handling first point escalation for all technical and process issues.

Job responsibilities:

• Provide technical subject matter expertise wherever required.
• Ensure proper communication and quick resolution as a crisis manager.
• Plan and schedule Changes, Coordinating with different stakeholders.
• Perform RCA for Major Incidents related to his / her tower Follow quality / security process defined for the engagement.
• Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents.
• Hardware troubleshooting & Vendor coordination.
• Prepare Weekly and monthly status reports.
• Participate in business meetings with various stake holders on a need basis.
• Take corrective actions based on the customer satisfaction surveys.
• Work on the service improvement programs.
• Effort estimation/reviews on need basis for new projects.
• Training of new team members.
• Able to work on Knowledge acquisition and updates to related documents

Job requirements:

• Minimum Experience Required: 3-5 Years 
• Mandatory Skills: ITIL Asset-Config Management ITIL Ops, Infra ITIL Process monitoring and reporting, ITIL documentation
• Language Skills: English Language