General Manager at Sunrose Consulting

Job Details

• Reporting to the Managing Director, you will be responsible for the day-to-day management of the hotel and its staff.
• You will have commercial accountability for budgeting and financial management, planning, organizing and directing all hotel services, including front-of-house (reception, concierge, reservations), food and beverage operations, and housekeeping.
• While taking a strategic overview and planning ahead to maximize profits, you must also pay attention to the details, setting the example for staff to deliver a standard of service and presentation that meets guests' needs and expectations.
• In addition, you will assure optimum performance and continual improvement in the five Key Result Areas (guest service, employees, sales/marketing, property appearance, and profit/financial control).
• You will coordinate, direct and manage the staff and everyday hotel operations to achieve profitability, guest satisfaction and efficiency while maintaining standards set by the company to assure 100% guest satisfaction.

Requirements

• Degree-qualified, you must have extensive hotel management experience in 4/5 star hotels.
• You must have a strong personality with strong management skills and a keen eye for details.
• You must have good business acumen with excellent communication skills.
• You must have a good knowledge of strategic management principles and practices for creation of business ideas.
• You must have the ability to create a workplace environment and culture that allows all employees to develop and excel in their jobs by demonstrating strong management and leadership skills.
• Exceptional customer facing and interpersonal skills to enable difficult situations to be overcome are essential.
• You must be proficient in Word, Excel, PowerPoint.