Information Technology Manager at Nextzon Business Services Limited

Job Purpose

• Formulating IT strategies, monitoring and maintenance of all systems, application services and IT automation infrastructure in the company.
• To ensure the deployment of new applications; identification of key business requirements and leadership of the development of IT solutions; and management of the relationships with the business lines and functional departments and developing strong contacts with the various arms of the company.

Key Roles and Responsibilities

• Responsible for recommending and establishing appropriate IT systems and processes for the company and evaluating deployed technology to ensure compatibility and effectiveness.
• Provide direction in addressing a wide range of problems involving network architecture; hardware and software; server administration; wireless networking; and information management.
• Responsible for developing cohesive and homogenous IT structure
• Responsible for managing and maintaining the IT unit
• Responsible for the implementation of the various aspects of the company’s ICT Architecture
• Administration of all ICT infrastructure
• Vendor(s)/service provider management
• Monitor outsourced company IT Processes (if any)
• Responsible for developing policies and procedures for IT acquisition and utilization.
• Responsible for monitoring and managing systems- gateway devices (routers, switches, firewalls and WAN systems) and the server systems (the network server, e-mail server, ISA server and database) for the company
• Responsible for managing the disaster recovery process
• Responsible for managing IT support functions and reviewing/recommending appropriate alternative system options

Key Performance Indicators

• Timelines of responding to queries from all units
• Data management, storage/security
• Efficiency created from use of system.
• Stability of systems.
• Network uptime of 99.9%
• Overall customer satisfaction
• Low rate of ICT policy violations both internal and external
• High rate of compliance with all guidelines and regulatory frameworks
• Smooth and unhindered operational services

Required Skills and Competencies:

• Skills/Knowledge
• Strong technical skills with the ability to address a wide range of problems including: - network architecture; hardware and software; server administration; wireless networking; and information management.
• Demonstrated competence in the management of a wide range of transmission and networking systems
• Strong skills in minimizing ‘down time’ and providing efficient and reliable resources.
• Excellent skills in protecting the security & stability of the company’s IT systems at all times
• Demonstrated experience in streamlining and automating IT tasks such as network monitoring, helpdesk functions, or computer deployment
• Configuration Management, network management, performance management, quality management and risk management.
• System integration
• System security
• Demonstrated competence in most software environments: e.g. Windows 2003 Server, Windows 2000 Server, Windows XP Professional, Window Vista, SQL Server 2005,Veritas Backup Exec, Exchange 2003, etc
• Experience in monitoring and managing network using appropriate network administration tools.
• Flexible in managing and responding to on-call responsibilities.
• Ability to handle several tasks simultaneously and effectively
• Strong team interaction, support and leadership skills.
• Good project execution and management skills

Attributes:

• Good leadership qualities
• Proactive decision maker
• Tact and diplomacy
• Multi-tasking and deadline oriented
• Good communicator

Experience and Qualifications

• A Bachelor's degree in Computer Science, Electrical Engineering or a related field
• A minimum of 5 years of high level cum hands-on experience in an enterprise IT environment dealing with systems distributed over multiple sites
• Possession of at least one of the following professional certifications, MCSE, CCNA/P, CCDA/P, etc. will be an added advantage