Group Head, Customer Care at Coscharis Group

Key Responsibilities, Skills/Knowledge

• Successful candidate will be responsible for development and implementation of customer care policies across the group;
• Partner with the Management Team to align customer service department policies and systems with the Management objectives;
• Oversee customer issues across the Group and ensure long term problem resolution;
• Lead and supervise all customer service staff across the Group;
• Responsible for the Training & Development of the customer care personnel;
• Monitor the programme and procedure to ensure timely and customer satisfaction;
• Lead and deliver a clear implementation plan for the Group strategies based on clear and measurable actions and targets for improvement.

Qualifications/Experience

• B.Sc/HND in relevant field with minimum of ten years experience, 5 of which must be in a similar role in a reputable organisation.
• Must have strong oral and written communications skills,
• A strategist and tactician that can roll up their sleeves and executive,
• Ability to effortlessly develop relationships with both internal and external Teams with ability to develop,
• Manage and grow a world class and sophisticated Customer Service Team