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The Foundation for International Community Assistance (FINCA International) is a non-profit, microfinance organization, founded by John Hatch in 1984. Sometimes referred to as the "World Bank for the Poor" and a "poverty vaccine for the planet", FINCA is the innovator of the village banking methodology in microcredit and is widely regarde...
Essential Duties Include:
Internal Audit Program Management
Internal Audit Program Administration
F/I Policy Assurance
Customer Service
Ensure that customer service standards are being met which enables FINCA to better understand the customer’s experience in order to improve the products and services offered or make other operational improvements that may be deemed necessary. Conduct reviews on measureable customer service standards. The assessment reports shall include matters requiring attention, corrective action, or suggestions to streamline service delivery procedures.
Qualifications and Experience:
Critical Competences:
Language Skills
Fluency in English required, Igbo or other local language skills strongly desirable.
Candidate Profile:
To apply for this position, go to Finca's Career Page on Simplicant
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