Client Service Executive at Box and Cedar

Job Description:

• Ensure prompt resolution to clients’ complaints, requests and enquiries.
• Sorting and registration of clients’ forms.
• Sorting out forms for ID card production and verification of ID cards before delivery to clients.
• Verification of enrollee list and ensuring delivery to the providers.
• Monitoring and maintaining of clients filing system for renewals, payments and update of staff list.
• Maintains effective relationships with existing and potential customers in the most effective, efficient and professional manner.
• Maintains relevant hard and electronic copies of customer files.
• Attend to client request, complaints/enquiries and proffer solutions based on NHIS guidelines and MHS policy and benefit package.
• Participate in Health Talks and enlightenment forum.
• Maintains effective communication channel and carry out periodic visits of clients and providers (Private and NHIS).
• Coordinate NHIS activities in the branch.
• Education of NHIS enrollees on workings of the benefit package.
• Report all complaints received to Head office and ensure prompt resolution of complaints received.
• To submit weekly report and monthly summary to Head, Customer Care.

Minimum Qualification:

• Single/double qualified nurse with HMO experience

Knowledge & Skills:

• Possess good verbal and written communication skills.
• Listening skills
• Problem solving
• Customer service orientation
• Organizational skills
• Attention to detail
• Initiative
• Adaptability
• Team work
• Stress tolerance
• Resilience.

Job Type:
Full Time

Experience:
2 Years