Customer Service Officer at Medicaid Radiology Limited

Job Code: MR16CSO
Location: Abuja
Slot: 2

Job Description

• Managing and maintaining positive relationship with retainers and patients.
• Taking responsibility for originating, planning campaigns in conjunction with marketing as well as reporting to ensure effective departmental communications.
• Proper communication with patients to provide and process information in response to inquiries, concerns and requests about our services.
• Handling and resolving patient’s complaints according to company’s guidelines such as refunds, discounts etc.
• Keeping records of patient’s data, updating and maintaining database of information.
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Requirements

• Bachelor's Degree in Social Science fields.
• Fluent English and Excellent communication skills.
• Experience using Database Management system.
• Good Knowledge of MS Office suite with outstanding presentation skills.
• Minimum 2years of working experience as a customer service representative, knowledge of the Health industry in Nigeria is an advantage.
• Great personality
• Product Knowledge, Quality Focus and Problem Solving,
• Market Knowledge, Documentation Skills, Listening, Phone Skills,
• Conflict Resolution, Analyzing Information
• Multi-tasking