E-Channels Officer at AB Microfinance Bank

Main Tasks

• Support the smooth operations of electronic channels and Recommend enhancements in current processes to improve the quality and efficiency
• Daily monitoring of conflicts and their resolution. Support the day-to-day reconciliation of the e-channel transactions
• Support the daily sales of the e-channels regarding registering of new clients and activity rates as well as monitors the target achievements
• Support the e-channel comparison with competitor offering on services, promotions and special offerings on e-channels and update Managers
• Support User Acceptance Test and pilot implementation
• Team member of Process re-engineering activities
• Present oral and written reports to the team coordinator or supervisor
• Coordinate with users to determine the business needs for automation, evaluate business requirements and present the same to in a non-technical manner
• Coordinate with other IT units to conduct a system acceptance test prior to release on production
• Ensure adequate training is provided to users and that they are able to clearly understand the benefits of system/process change
• Follow Standard Operating Procedures in Operations. Monitor the processes and their results to avoid issues

Qualifications and Requirements

• Minimum educational qualification of B.Sc. / HND
• Minimum of 2 years Banking experience
• Hands on experience in e-banking / e-commerce product development
• Experience in payment channel implementation and/or operations
• In-depth knowledge and application of Mobile Banking/ATMs/ IVR/Web Management/Internet Banking system
• In-depth Knowledge of microfinance banking in Nigeria