Retail Store Manager at Human Capacity Development Consultants (HCDC)

Job Description

Job Objective:

• Responsible for managing department inventory, in-stock position, pricing integrity, merchandising, labour, and other operational processes to company standards.
• Must follow the Company sales and production planning standards and will ensure that the department achieves the standards of performance as outlined in the work plan.
• Ensure all new department associates receive proper training and supervision and will ensure correct ordering, receiving, unloading, storage, and rotation of merchandise and building of displays.

Store Manager Job Description:

• Assign employees to specific duties.
• Examine merchandise to ensure that it is correctly priced and displayed and it functions as advertised.
• Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
• Instruct staff on how to handle difficult and complicated sales.
• Supervise activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
• Enforce safety, health, and security rules.
• Monitor sales activities to ensure customers receive satisfactory service and quality goods.
• Plan and prepare work schedules and keep records of employees' work and time schedules.
• Establish and implement policies, goals, objectives, and procedures for the department.
• Inventory stock and reorder when inventory drops to a specified level.
• Hire, train, and evaluate personnel in sales or marketing establishments, promoting and recommend for disengagement of staff when appropriate.
• Review inventory and sales records to prepare reports for management and budget departments.
• Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
• Plan budgets and authorize payments and merchandise returns.
• Examine products purchased for resale or received for storage to assess the condition of each product or item.
• Estimate consumer demand and determine the types and amounts of goods to be sold.
• Keep records of purchases, sales, and requisitions.
• Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy.
• Formulate pricing policies for merchandise, according to profitability requirements.
• Establish credit policies and operating procedures.
• Completes store operational requirements by scheduling and assigning employees; following up on work results.
• Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
• Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

Qualification, Minimum Experience and Role Requirement:

• A minimum of Bachelor degree in any relevant discipline
• Minimum of 3 - 4 years’ relevant experience especially in the retail industry
• Membership of a reputable and relevant institution.