Senior Key Account Manager at Channel VAS

Position Overview

For the Telecom VAS companies we are looking for a talented and passionate professional to develop an outstanding relationship with a leading mobile operator, a strategically important large customer.

Nairtime has deployed its Airtime Credit Services at a leading mobile operator and the Key Account Manager is expected to lead commercial aspects of project integration, optimize the service performance and up-sell new system releases, while ensuring that the customer's needs are met by the company.

The Key Account Manager represents the entire range of Telecom VAS products and is responsible for cross-selling the ChannelVAS portfolio into the same account.

Job Responsibilities

• Establish productive and professional long-term relationships with stakeholders at all levels
• Coordinate the involvement of company personnel, including service, technical support, finance, marketing and management resources, in order to meet account performance objectives and customer's expectations
• Optimize service performance from a financial point of view
• Assess, clarify and validate customer needs, including roadmaps and tenders, on an on-going basis
• Monitor the market and competitor activities
• Regular reporting on sales activities, opportunities, threats, project progress etc.
• Proactively lead a joint company-strategic account planning process that develops mutual performance objectives and financial targets
• Drive solutions-orientated efforts that address the customer situation

Accountabilities and Performance Measures

• Achieve assigned service performance targets from SLA and financial perspectives
• Achieve sales targets for new business (cross-selling opportunities)
• On-time payment collection
• Complete strategic account plans
• Active member of integration project team and ensure on-time service launches
• Maintain high customer satisfaction ratings
• Arrange meetings between CXO level account personnel and the company's management

Benefits:

Attractive salary package and benefits