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  • Posted: Oct 10, 2015
    Deadline: Not specified
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    Box & Cedar is an HR Consulting Firm. We believe in the power of people and exploiting it to the maximum because we know that people are the greatest assets of any organisation. We have distilled our products into what we call the 3S- Sourcing, Sieving and Stimulating. Our Vision To be the benchmark for quality and value in the Human Resource cons...
    Read more about this company

     

    Head, Customer Service

    Job Description:

    • Providing help and advice to customers using your organisation's products or services
    • Communicating courteously with customers by telephone, email, letter and face to face
    • Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants
    • Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill
    • Issuing refunds or compensation to customers
    • Keeping accurate records of discussions or correspondence with customers
    • Analysing statistics or other data to determine the level of customer service your organisation is providing
    • Producing written information for customers, often involving use of computer packages/software
    • Writing reports analysing the customer service that your organisation provides;
    • Developing feedback or complaints procedures for customers to use
    • Improving customer service procedures, policies and standards for your organisation or department
    • Meeting with other managers to discuss possible improvements to customer service
    • Being involved in staff recruitment and appraisals
    • training staff to deliver a high standard of customer service
    • Leading or supervising a team of customer service staff
    • Learning about your organisation's products or services and keeping up to date with changes

    Minimum Qualification:

    • Good University degree

    Knowledge & Skills:

    • Excellent communication and people skills.
    • A polite, tactful and friendly attitude.
    • A good understanding of the needs of customers.
    • Strong motivational skills.
    • Good planning and organisational skills.
    • The ability to multitask.
    • Good problem-solving skills.
    • Experience in a Telecoms company is preferred

    Experience:

    • Minimum of 7 years experience

    Method of Application

    Interested and suitably qualified candidates should visit Box & Cedar Career Page

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