Customer Relationship Manager at Easy Taxi

Job Summary

• Responsible for acting as a liaison between customers, drivers and companies.
• Assists with complaints, orders, errors, billing, cancelations, and other queries.
• Often serves as the first-point of contact with customers, and thus plays a critical role in exhibiting core brand values and nurturing loyalty.

Key Responsibilities

• Engage potential customers by answering product and service questions; suggesting information about other products and services.
• Resolve customer complaints via phone, email, and/or other web applications
• Recommend potential products or services to management by gathering and collating customer feedback, analyzing customer needs, and sharing insights with the rest of the team
• Resolve product or service problems with speed, efficiency, and professionalism; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Contribute to company-wide team efforts to expand customer base and improve the customer experience by executing small customer engagement campaigns, and supporting other departments as needed
• Carry out customer surveys and follow ups as directed by the Head of CS
• Data Entry: input relevant information by the company into our back office application, and other data / knowledge management tools
• Act as service provider to other departments in the daily management of customer and driver relationships and communities

Skills and Qualifications
We're Seeking:

• B.Sc/HND in any discipline from a reputable university/polytechnic
• Excellent WRITTEN and VERBAL communication and interpersonal skills
• Excited about team work, proactive and rigorous learning, and personal growth
• Displays can-do attitude and resourcefulness in solving problems
• Excellent people skills and an upbeat and enthusiastic attitude.
• Strong organizational skills and keen attention to detail.
• Proficiency with Microsoft Office Suite (Word, Excel, PPT) recommended (*extra points for proficiency with Google applications)
• Interested in working for a startup, where you'll learn fast, fail fast, and continue to develop professionally

Other Considerations:

• As our way of verifying commitment, all entry-level CS representations will be required to perform night and evening shifts during their first 1-3 months at the company. Please do not apply if you will be unavailable for at least 3 nights and/or weekend days every week.