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  • Posted: Oct 10, 2015
    Deadline: Oct 31, 2015
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    Easy Taxi is the most downloaded taxi app in the world. The application connects taxi drivers and passengers allowing them to experience a fast, convenient and safe ride, at just a tap of button. Easy Taxi is available for Android, iOS, Windows Phone, and BlackBerry devices, as well as for B2B clients through Easy Taxi PRO and Easy Taxi Corporate solutions. ...
    Read more about this company

     

    Customer Relationship Manager

    Job Summary

    • Responsible for acting as a liaison between customers, drivers and companies.
    • Assists with complaints, orders, errors, billing, cancelations, and other queries.
    • Often serves as the first-point of contact with customers, and thus plays a critical role in exhibiting core brand values and nurturing loyalty.

    Key Responsibilities

    • Engage potential customers by answering product and service questions; suggesting information about other products and services.
    • Resolve customer complaints via phone, email, and/or other web applications
    • Recommend potential products or services to management by gathering and collating customer feedback, analyzing customer needs, and sharing insights with the rest of the team
    • Resolve product or service problems with speed, efficiency, and professionalism; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
    • Contribute to company-wide team efforts to expand customer base and improve the customer experience by executing small customer engagement campaigns, and supporting other departments as needed
    • Carry out customer surveys and follow ups as directed by the Head of CS
    • Data Entry: input relevant information by the company into our back office application, and other data / knowledge management tools
    • Act as service provider to other departments in the daily management of customer and driver relationships and communities

    Skills and Qualifications
    We're Seeking:

    • B.Sc/HND in any discipline from a reputable university/polytechnic
    • Excellent WRITTEN and VERBAL communication and interpersonal skills
    • Excited about team work, proactive and rigorous learning, and personal growth
    • Displays can-do attitude and resourcefulness in solving problems
    • Excellent people skills and an upbeat and enthusiastic attitude.
    • Strong organizational skills and keen attention to detail.
    • Proficiency with Microsoft Office Suite (Word, Excel, PPT) recommended (*extra points for proficiency with Google applications)
    • Interested in working for a startup, where you'll learn fast, fail fast, and continue to develop professionally

    Other Considerations:

    • As our way of verifying commitment, all entry-level CS representations will be required to perform night and evening shifts during their first 1-3 months at the company. Please do not apply if you will be unavailable for at least 3 nights and/or weekend days every week.

    Method of Application

    Interested and suitably qualified candidates should visit Easy Taxi Career Page on Submittable

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