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MTN Nigeria is part of the MTN Group, Africa\'s leading cellular telecommunications company. On May 16, 2001, MTN became the first GSM network to make a call following the globally lauded Nigerian GSM auction conducted by the Nigerian Communications Commission earlier in the year. Thereafter the company launched full commercial operations beginning wi...
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Job description
• Contribute to the development of IS Services strategies, providing a roadmap for future infrastructure development and develop detailed plans in support of related strategies, organizing required resources, monitoring and periodically reporting progress of plans.
• Assess resource requirements and assist in preparing the budget for IS Services Operations, as well as prepare information systems technical business cases.
• Direct activities of team of highly technical Windows/Messaging administrators and Blackberry Enterprise Server (BES) administrators in order to provide effective and efficient support for Wintel infrastructure.
• Develop and manage team’s objectives and plans and ensure alignment with overall business objectives.
• Manage the design, implementation, administration and support of all aspects of the Wintel infrastructure.
• Proactively review technical architecture, processes, documentation and oversee provisions and suppliers to ensure that services provided are aligned with business needs.
• Prepare management reports and metrics as required and utilize appropriate management tools to monitor operational service status against SLAs and make recommendations where necessary to ensure optimal performance.
• Manage new projects, technology deployments and upgrades into live environment minimising associated risk by ensuring they are carried out in a controlled, timely manner with minimum service downtime.
• Lead incident, problem and change management processes for Windows/Messaging related issues, and co-ordinate preparation of incident reports (as required).
• Co-ordinate Audit and Risk Management related issues/tasks for the Windows Server/Messaging infrastructure.
• Manage and monitor Disaster Recovery operations for Windows and Messaging infrastructure.
• Liaise directly with contractors and manage vendor relationships with respect to server hardware and software.
• Identify training and development needs and manage skills enhancement programmes for the virtual sales team to ensure enterprise sales targets are fully met.
• Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
Job condition
• Normal MTNN working conditions
• May be required to work extended hours
• Often required to work extra hours and weekends
• Emergency response at any time during the day
Experience & Training
Experience:
• At least 7 years hands-on experience in server administration of which two years in a supervisory role
Training:
• Windows 2003 Server and Advance Administration and Support.
• Exchange 2003
• Citrix Administration and Support.
• Compaq/HP and Dell hardware configuration, installation, maintenance and troubleshooting
• Effective customer service.
• Effective communication skills.
Minimum qualification BSc, HND or BTech
Interested and suitably qualified candidaates should visit MTN Career Page
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