Regional Delivery Manager - Region Sub Saharan Africa at Ericsson

Description
 
Ericsson is actively looking for a Regional HR Delivery Manager in Region Sub-Saharan Africa (RSSA).
As Regional Delivery Manager you will be the single point of contact between the shared service centres (SSCs & GSSCs) and the Region HR Team. You will be responsible for setting up, documenting and following up on service level standards between the regions and the delivery organization (SSCs & GSSCs). You will track cost and budget performance and ensure compliance of HR operational processes. It is also your responsibility to manage vendors within the global vendor management framework and develop and own business continuity plan.
The position location is flexible and can be located in an Ericsson office in South Africa, Nigeria, Kenya or Ghana. You will report to the Head of SSC Madrid and be a member of the Region HR Leadership Team.
Key Responsibilities include:
• SPOC between SSCs and Region HR team
• Assist the HR Generalists with complex or sensitive day to day delivery issues
• Manage vendors and vendor services within the global vendor management framework
• Establish, document and track service level standards with SSC, GSSC and vendors
• Act as the representative for HRD team with in region and ensure that KPIs are performed to the expected standard
• Work with Regional HR Head to review cost reports, manage recharges, reconciliation of accrual and prepayment accounts
• Develop and own Business Continuity Plan to ensure that the critical HR services will be continued in the event of a crisis
• Facilitate implementation of new processes, tools and delivery of HR services of SSC/GSSC
• Collect feedback on IT systems and tools to secure that data is always correct 
 
Qualifications
 
• Master’s degree, preferably within HR or equal education
• 10+ years of experience in HR Operations in an international environment
• Minimum 5 years of leadership experience
• Experience from working in a Global HR Operations/Shared Services Centre environment
• Experience from interaction with internal stakeholders on different levels
• Very good knowledge in English language (written and verbal skills)