Community Liaison Officer - CLO at British High Commission

Vacancy Notice No.: 14/15 LOS
Location: Lagos
Grade: A2
Section: Corporate Services
Position Type: 12 months Contract/Part time (20 hours per week)

Main Purpose of Job

• To help UK based officers and their families to settle in to life in Lagos

Roles and Responsibilities

• Supporting UK based staff and their dependants before, during and after arrival at Post by providing relevant information as appropriate. This includes an orientation tour on arrival.
• In liaison with the Estates Officer, ensuring that staff accommodation is delivered on time and at an acceptable standard.
• Assisting officers, their families and staff on temporary duty by providing confidential information on health and medical welfare at Post.
• Acting as the main contact between Post and local schools. Arranging school monitoring visits, arranging registration where necessary. Point of contact for school bills, fee enquiries and bids for FCO education team.
• Compiling and issuing monthly Newsletter to all staff. Co-ordinating the annual updating of the Post Report and the Post Fact Sheet.
• Completion of the bi-annual ECA Cost of Living (COLA) survey and other returns as required.
• Liaising with DSFA and submission of various data/information as required. Maintaining contact with the CLO co-ordinator and the CLO world-wide network. Liaising with other
• Diplomatic Missions in Lagos and maintaining contact with British Women’s Group and the British Council.
• Attending the following committee meetings - Post Housing Committee, Post Joint Management Board (PJMB), and International Mother & Child Playgroup based at the Kingfisher Club (KFC).

Resources managed (staff and expenditure):

• Imprest - leave cover

Key Competences required for the job

• Collaboration & Partnering
• Delivering quality service
• Making effective decisions
• Communicating

Language Requirements

• Language: English (written & oral)
• Level of language required: Fluent.

Other Skills / Experience / Qualifications

Essential on Arrival:

• The successful candidate should be a good listener, approachable, discreet, and sympathetic and appreciate the need to remain confidential at all times.
• Strong oral and written communication skills in English are essential, as is the ability to learn quickly and most of the time, work unsupervised.
• They will be familiar with the facilities and resources available in and around Ikoyi and Victoria Island.

Desirable:

• CLO experience will be an advantage

Learning and development opportunities (and any specific training courses to be completed):

• Mandatory e-learning
• On the job development
• E-learning and courses at RLDT