Sales Associate at Human Capacity Development Consultants (HCDC)

Job Description

Purpose:

To manage, sell to and service assigned fashion line to customer base by presenting Fashion Group products and develop profitable business growth with the customers.

Key Accountabilities:
• Develop strategic sales plans that incorporate specific customer insight and goals to achieve sales and profitability targets that align with brand and category objectives
• Assist Director Sales and provide input in producing and delivering accurate and reliable forecasts on or before deadlines
• Sell manufactured garments, accessories, and other fashion products to fashion buyers from wholesale and retail stores
• Provide samples, catalogs, and illustrations of the company's product line
• Handle product inquiries of clients
• Listen to customer concerns and address product-related issues
• Arrange special event or product launch
• Develop efficient marketing and advertising strategies to increase sales
• Nurture partnerships and key accounts from valued clients
• Develop and maintain strong relationships built on respect with customer(s), consistently delivering a high level of customer service
o Enlarge client base by developing excellent customer relations
• Survey, analyze and prepare proposals for new prospects and old clients
• Achieve sales goals by season as defined by Director Sales
• Drive customer growth and profitability by assessing and building on areas of momentum; capitalize on product/pricing opportunities and course correct with innovative sales tactics to improve sales performance.
• Leverage on market and competitor trends along with buyer preferences to increase sell.
• Work as liaison between customer service and customers as needed.
• Develop and maintain strong relationships with all internal departments (i.e. customer service, marketing, etc).
• Track profitability with customers and manage all credit claims and issues to resolution.
• Track orders from point of sale with the customer to shipment.
• Solicit orders from new and prospective customers

Qualifications :
• A minimum 2-3 years sales experience.
• Fashion/trend knowledge and experience is an advantage

Knowledge Skills and Abilities:
• Strong business acumen. Ability to understand and use financial data to make decisions and influence outcomes. This includes margins, retail math, forecast/projections, probability and statistical inference, fractions, percentages, ratios, etc.
• Ability to portray a confident and winning attitude in challenging business interactions.
• Ability to negotiate skillfully in tough situations with both internal and external contacts.
• Agile communication skills with internal and external business partners.
• Proven ability to deliver a high level of customer service, including the ability to respond effectively to sensitive inquiries or complaints.
• Efficient organization and planning skills. Ability time management skills and prioritize to complete deadlines.
• Strong presentation skills: The ability to command attention and manage group process during the presentation.
• Strong problem solving ability: Ability to develop proactive solutions.
• Ability to build relationships founded in respect and trust through an understanding of their business metrics.
• Ability to diplomatically fight for the brand to create win-win resolution with customers.
• Merchandising and planning skills, and the ability to apply them by connecting the merchandise plan into forecast, then executing accordingly.
• Ability to handle multiple projects and work in an autonomous environment with little direction or supervision.
• Knowledge of sales processes, procedures and policies.
• A strong understanding of retail sales practices and the ability to lay out practical and logical assortment plans based on customer details, inventory turn, and sell through.
• Knowledge of fashion trends, color, and the consistently changing retail environment.
• Technical proficiency with MS applications (Excel, Word and PowerPoint)
• Ability to travel up to 30% of the time.