Reporting to: Centre Coordinator
Duration of contract: 2 years (renewable)
Probationary period: 6 months
Responsibilities
- Encourage a commitment to accommodating clients' special needs such as flexibility of working hours.
- Maintain strict privacy and confidentiality to generate demand for MSION services.
- Have a public relations and promotional role with colleagues, MoH and the general public
- Timely collate and submit centre report to the centre team
- Monitor monthly client numbers and income generated and in collaboration with the centre team make appropriate recommendations to meet income to cost targets.
- Manage the front desk at the centre to promote and maintain a welcoming, friendly, professional and efficient atmosphere for all clients in the centre to ensure client satisfaction at all times.
- Assist to provide counselling on core MSION Clinical services at the centre.
- Receive, receipt and bank all service income in the centre on daily basis.
- Assist with all administrative and financial responsibilities (record keeping and petty cash management) in the centre.
- Manage and document clients’ complaints professionally
- Adequate inventory and stock management knowledge and experience
- Keep record in the centre using the approved formats to ensure tidy medical records and registers
- Keep the Centre and its surroundings tidy, neat and clean at all times
- Make proper use of available information systems in MSI to facilitate service delivery & trainings
- Assist with client statistics and data relating to clinical issues for analysis.
- Take record of all referrals from the referral networks
- Lead all online client booking and follow up
- Collate and update all client data including phone numbers, contact addresses and email addresses.
- Support documentation of case studies
- Ensure all information materials are regularly available on display in the clinic and given to all clients that comes into the clinic.
- Carry out any other lawful duties assigned by the Centre Manager.
Qualifications and requirements
• Must have at least GCE O’level /SSCE certificate or higher.
• At least 1-year post-graduation experience working in a similar role [ESSENTIAL]
• Experience of working in a clinical environment [ESSENTIAL]
• Good computer skills (Microsoft Word, Excel). [ESSENTIAL]
• Excellent client interaction skills (ESSENTIAL)
• Customer focused with good interpersonal skills
• Outstanding written and verbal communication skills. [ESSENTIAL]
• Articulate and analytical with attention to detail.(ESSENTIAL) • Passionate about maternal health
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Reporting to: Centre Coordinator
Duration of contract: 2 years (renewable)
Probationary period: 6 months
Responsibilities
- Encourage a commitment to accommodating clients' special needs such as flexibility of working hours.
- Maintain strict privacy and confidentiality to generate demand for MSION services.
- Have a public relations and promotional role with colleagues, MoH and the general public
- Timely collate and submit centre report to the centre team
- Monitor monthly client numbers and income generated and in collaboration with the centre team make appropriate recommendations to meet income to cost targets.
- Manage the front desk at the centre to promote and maintain a welcoming, friendly, professional and efficient atmosphere for all clients in the centre to ensure client satisfaction at all times.
- Assist to provide counselling on core MSION Clinical services at the centre.
- Receive, receipt and bank all service income in the centre on daily basis.
- Assist with all administrative and financial responsibilities (record keeping and petty cash management) in the centre.
- Manage and document clients’ complaints professionally
- Adequate inventory and stock management knowledge and experience
- Keep record in the centre using the approved formats to ensure tidy medical records and registers
- Keep the Centre and its surroundings tidy, neat and clean at all times
- Make proper use of available information systems in MSI to facilitate service delivery & trainings
- Assist with client statistics and data relating to clinical issues for analysis.
- Take record of all referrals from the referral networks
- Lead all online client booking and follow up
- Collate and update all client data including phone numbers, contact addresses and email addresses.
- Support documentation of case studies
- Ensure all information materials are regularly available on display in the clinic and given to all clients that comes into the clinic.
- Carry out any other lawful duties assigned by the Centre Manager.
Qualifications and requirements
• Must have at least GCE O’level /SSCE certificate or higher.
• At least 1-year post-graduation experience working in a similar role [ESSENTIAL]
• Experience of working in a clinical environment [ESSENTIAL]
• Good computer skills (Microsoft Word, Excel). [ESSENTIAL]
• Excellent client interaction skills (ESSENTIAL)
• Customer focused with good interpersonal skills
• Outstanding written and verbal communication skills. [ESSENTIAL]
• Articulate and analytical with attention to detail.(ESSENTIAL) • Passionate about maternal health
Interested candidates should apply by email with CV and suitability statement as a single attachment to recruitment@mariestopes.org.ng not later than Friday 4th September 2015.MSION is an equal opportunities employer.
The subject of the email should be the POSITION TITLE / LOCATION and the CV/Suitability statement should be addressed to the Human Resources Manager and saved in the applicant’s full name. Only shortlisted candidates will be contacted
Gmail
Yahoomail