Head of Operations at Talent Bureau

KEY PURPOSE OF JOB

• To plan, direct and manage the performance of  operations, as dictated by the overall business strategy, so as to maintain and develop business growth in accordance with the agreed business strategy

MAIN RESPONSIBILITIES

1. 1.         Strategy formulation & implementation

• Support the overall process of management and corporate decision-making to ensure maximizes its short, medium and long-term profitability and returns to its shareholders
• Liaise with other departments’ heads on the implementation of the company’s strategic and operational plans
• Develop, review, and report on operation’s strategy, ensuring the strategic objectives are well understood and executed by team members

1. 2.        Budgetary responsibilities

• Present a yearly budget for management approval and prudently manage resources within those budget guidelines according to company policy and within ethical corporate governance guidelines

1. Management of overall Operations function including:

• Transport & Logistics Management
  • Ensure that the transport and logistics functions are run effectively and efficiently so that each operational unit (Fuel & Chemicals and Dry Freight) performs in terms with their strategic plan, developmental plan and operational plan objectives
  • Implement, maintain and manage an effective system of controls throughout the department, covering non-financial as well as financial controls
  • Provide weekly/monthly/quarterly reports in regard to financial and physical resources, administration and budgeting in order to optimize opportunities, outputs and revenue.

1. 4.       Health &Safety responsibilities

• Ensure compliance with all health, safety and security regulations and policies.
• Ensure that adequate and effective risk assessments are undertaken and regularly reviewed.
• Liaise with Head of HSSEQ on any health, safety or security problem which you cannot resolve.
• Responsible for the health, safety and welfare of all staff under direct management and expected to contribute to the health and safety of all personnel in the overall business unit.
• Comply with health and safety procedures and instructions.

1. 5.        People Management

• Build and lead an effective and cohesive operations team
• manage the performance of managers and team members within the department through the formal performance management system
• Self-development and continuing personal development

ANTICIPATED OUTCOMES OF ROLE

• Compliance with all fleet and transport regulations.
• Achievement of all financial and performance criteria.
• Maximize availability of fleet for operational teams.
• Improved order delivery cycle time
• Improved customer order fulfilment ratio against SLA
• Compliance with all HSSEQ regulations

JOB REQUIREMENTS

EDUCATION

• A first degree from a recognized institution or a relevant postgraduate business qualification (MBA or equivalent tertiary qualification)

EXPERIENCE

• Minimum of 10 years operations experience. 5 years of which must be operations management experience, specifically people management. Of the 10 years’ experience, at least 3 years must have been spent in a senior management role.

PROFESSIONAL MEMBERSHIP OR REGISTRATION

• Chartered Institute of Logistics and Transport Nigeria

KEY SKILLS

KNOWLEDGE

The incumbent must have proficient knowledge in the following areas:

• Transport & Logistics management
• Operations
• Contract management
• Management Information Systems
• Budget planning & preparation

SKILLS

The incumbent must demonstrate the following skills:

• Planning & organizing
• Project management
• Strategic planning & development

PERSONAL ATTRIBUTES

The incumbent must have the following personal attributes:

• Must be customer focused
• Ability to deliver results
• Open to learning
• Have professional confidence
• Must be a strategic thinker

REPORTING RELATIONSHIPS

Functionally Reports to

• Managing Director

Administratively Reports to

• Managing Director

Supervises

• Fuel & Chemical Manager
• Dry Freight Manager
• Fleet Manager

WORKING RELATIONSHIPS

INTERNAL

• Heads of Departments (Finance, Commercial, HR)
• Managers
• Staff

EXTERNAL

• External customers
• Vendors (Tyres & Spares)
• Support

Hours/Days the incumbent is required to work

Monday-Saturday (8am-6pm)