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  • Posted: Aug 10, 2015
    Deadline: Not specified
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    Established in 2008 with a clear vision "to be the preferred HR Business Partner”, our team has expertise in relevant areas which drives our approach to offer our clients value in developing their human resources and change management initiatives. At RS Hunter, we believe our clients have the resources, what we do is to galvanise, advice, and partne...
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    Customer Service Executive

    Job Description

    • Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints
    • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications
    • Follow up to ensure that appropriate actions were taken on customers' requests
    • Refer unresolved customer grievances or special requests to designated departments for further investigation
    • Operate as the lead point of contact for any and all matters specific to your customers
    • Build and maintain strong, long-lasting customer relationships
    • Develop a trusted advisor relationship with key customers, stakeholders and executive sponsors
    • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
    • Forecast and track key account metrics
    • Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment
    • Assist with high severity requests or issue escalations as needed

    Method of Application

    Interested and suitably qualified candidates should click here to apply online.

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