Customer Service Executive at RS Hunter Limited

Job Description

• Assisting in the development of and maintenance of a customer oriented culture to enable the company deliver high quality international relocations, removals, freight forwarding and storage services to its varied clientele
• Facilitating communication and information flow between the company and the customers in liaison with international coordinator, sales & marketing, Import Operations, Export and removals and Quality Assurance Managers.
• Identify trendsetter ideas by researching industry and related events, publications, and announcements; tracking individual contributors and their accomplishments
• Responding to customers esquires and providing relevant information to promote the company services to its varied customers.
• Monitoring and managing the performance of the customer base by maintaining effective and qualitative customer relations with clients on their shipments
• Arrange for collection of necessary customs clearing documents at customer’s request.
• Maintaining of accurate and accessible filing of customer paperwork (internal records, files and databases) to ensure efficient retrieval of information.
• Providing support in the setting up and execution of meetings to improve management communication with internal and external customers.
• Receiving orders from customers and verifying accuracy and acceptability of their requirements.
• Provide weekly customer reports. Resolving all customer esquires or problems and complaints.
• Interfacing with export and import operations departments to ensure timely and acceptable completions dates for all shipment entrusted to the care of the company.
• Ensuring that all invoicing is up to date and completed within the required time frame.
• Any other duties as may be assigned by management that covers company’s scope of service.