Executive Assistant at Stresert Services Limited

JOB PURPOSE:
Responsible for managing i.e. planning, coordinating and communicating – complex administrative and organizational assignments in the country group. Ensures compliance with all informal and formal policies, procedures and practices necessary to conduct the normal function of the country group. Provide support to assigned team. Assure maximum efficiency in functioning of team.

MAJOR ACCOUNTABILITIES:

• Maintains a close and highly responsive relationship to the day-to-day activities of the assigned Heads
• Acts as the first point of contact for the English West Africa Head Office and guarantees the image of all departments internally and externally
• Prepares meeting programs as well as organisational aspects and materials.
• Manages and organises administration work in the office
• Receives visitors and accompanies visitors to the managers
• Arranges all aspects concerning travel i.e. detailed agendas, schedules, flights, hotel reservations, transfers, visas etc. This also includes visitors from within and outside the Cluster
• Completes and ensures all expense claims of assigned heads are submitted in line with timelines
• Creates a liaison between the assigned Heads and their relevant in-country counterparts, operational / functional reports and other office staff and company associates
• Coordinates activities including in area of office management (facility management, etc.)
• Administers assigned Heads’ calendars and meeting schedules together with arranging meeting resources where appropriate
• Effectively takes minutes of meetings where necessary
• Develops a clear understanding and knowledge of all applicable company policies / procedures, organisation requirements and company operations
• Assist with ad-hoc project work where clearly defined administrative support is required

KEY PERFORMANCE INDICATORS:

• Level of independence
• Accuracy and completeness of communications
• Customer / Quality Orientation
• Level of support to department
• Number of incidences or problems in travel arrangements (hotels reservations, flights...)
• Quality and timeliness in preparation of presentations
• Ease of finding data and documents
• Attention to detail and execution in a timely manner
• Availability of materials
• Actualized information within department
• Quality of scheduling and arranging meetings as necessary

REQUIRED BACKGROUND:

• University degree, preferably in Business Administration or Office Management
• English, fluent – written and spoken, other languages advantage
• Personal /Executive Assistant or secretary, minimum 4 years in a similar position
• PC literacy, familiarity with office communication tools, typing skills, MS Office
• High level of independence and decisiveness
• Proficiency in administrative operations
• Action & results orientated
• Accountability , Commitment/Self Discipline, Customer/Quality Focus
• Drives change to maximize competitive advantage
• Pro-active & Competent

REQUIRED SKILLS:

• Organizational skills: Plans, coordinates and supervises a number of different tasks simultaneously and sets priorities in accordance with objectives and is able to work without any supervision.
• Communication skills: Informs reliably and in a structured, customer-centered way. Able to make presentations.
• Technical skills: Excellent knowledge of job-relevant software. Stays up-to-date. Is an experienced user of technical resources (e.g. beamer, teleconferencing equipment).