Team Member at Kentucky Fried Chicken

Areas of Responsibility (AOR)

• Carrying out cash and based transaction accurately.
• Serve customers following all service steps.
• Adhere to grooming policy.
• Perform duties assigned by supervisor in a courteous, friendly manner.
• Follow safety procedure & know that to do in an event of a emergency.
• Promptly notify supervisor of problems.
• Prepare related food and beverage product.
• Maintain cleanliness in the restaurant and equipment operation standards.
• Achieve APC/suggestive selling/up-selling targets

Success Indicators:

• Cash audit.
• Speed of service scores.
• On-the-job evaluation scores.
• Safety audit score.
• Quality audit scores.
• CER Audit scores
• APC, Suggestive selling, UP-selling target.

Work Activities:

• Wear a clean and complete uniform.
• Cooperate with co-worker as per the team.
• Report for work as scheduled.
• Perform opening &closing duties correctly.
• Wash dishes. Keep floor and circulation vent clean.
• Keep work area stocked adequately.
• Clean and perform minor maintenance of equipments.
• Clean and restock rest-rooms.

Key Relationships

• Directly reporting to RGM/ARM.
• May have to interact (one-on-one) with area coach.

Educational Qualification

• SSCE and:
  • Ability to read and speak English.
  • Service/result orientation.
  • Must be a team player.
  • Must understand simple mathematics to count currency and deliver change to customers.