Business Operations Analyst at VANSO

POSITION SUMMARY
The Business Operations Analyst will be part of the team responsible for providing customer service delivery via OTRS, incident management, invoicing, messaging/sms operations support and general business support as required.

REQUIREMENTS

• Bachelor’s degree in Computer Science or any IT related degree
• Possession of ITIL will be added advantage
• Two (2) years working experience in customer service; from initiation of request to fulfillment
• A general knowledge of and experience in basic accounting principles; must be very good with figures and Invoicing
• Understanding and experience in ethics of business communications
• Excellent use of MS Office Applications such as Microsoft Word, Microsoft Excel, Microsoft PowerPoint and Microsoft Access
• Ability to work well within a team, towards a shared goal
• Ability to work under pressure, grappling with multiple tasks.
• Creative in looking for and suggesting improvements
• Ability to convey factual information clearly and accurately
• Good verbal and written communication skills
• Self-motivated and ability to multitask with minimal supervision
• Must be thorough, accurate and pay attention to detail