Senior Engineer, Roaming Core, VAS & POI Performance at T2 (Formerly 9Mobile)

Job Summary       
Responsible for analyzing Roaming, VAS and POIperformance on the network and follow-up to ensure quality of service standardsare strictly adhered to.
               
Principal Functions       

• Manage all roaming performance Analysis (Data, Voice, SMS)
• Responsiblefor VAS services performance analysis e.g. SMS, VSMS, RBT, DT, MCN, USSD etc.
• Manageperformance analysis of all local and international POIs.
• Followup on all issues related to Roaming, VAS and POI until they are resolved.
• Proposesolutions to solving all Roaming, VAS and POI problems on the network.
• Liaisewith Network Operations and Wholesale & Carrier teams to resolve all ZeroASR issues on the network on both local and international POIs.
• Workwith the drive test team to analyze the roaming drive tests.
• Coordinate allVAS related performance degradation with VAS planning and Operations to resolveall issues.
• Escalate alldegradations in ASR, NER and ALOC to the relevant teams to resolve theproblems.
• Work with theRoaming and Network operations teams to solve all roaming related issues forboth inbound and outbound calls.
• Implementnecessary communication strategy for the improvement and awareness of qualityissues across all departments.
• Report asnecessary on changes in standards (internally and externally initiated) and onperformance against standards as customer perception side
• Perform any duties as assigned by Manage, QoS Analysis.       

Educational Requirements           

• First degree orequivalent in Electrical Engineering     

Experience, Skills & Competencies       

• Three (3) to five (5) years relevant work experience.
• Network Operations
• Telecommunications & Mobile Network Standards & Specifications
• PersonalEffectiveness
• Problem Solving
• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Team work
• Customer Focus