Business Operations Support Analyst at Visa Incorporated

PURPOSE
This operations support role reports to the Group/Country (GCM) Business Operations Management (BOM) Director Sub Saharan Africa to assist the Sales, Marketing, Products, Acceptance, Consulting and other functional staff to manage VIK (Value-In-Kind) projects and related innovative platforms for clients and cardholders to drive Visa revenue growth.  In addition, this role supports the country teams with corporate events, marketing or produce campaigns, purchase of goods and services from third part suppliers, gifts and donations, following established policies and procedures.

KEY RESULT AREAS
1. Assists the Country BOM Director to advise on policies and procedures
•Coordinate with Regional BOM and policy owners to schedule training sessions.
•Customize training materials to ensure relevance to local operations.
•Collaborates with Regional BOM and Controllership to monitor deviations from policies and procedures; remediate operational risk and compliance-related issues promptly.
•Support and administer compliance-related training initiatives and programs.

2. Project management
•Serve as cross-functional coordinator on VIK and other projects (including coordination with the regional Hub).
•Ensure VIK projects meet established compliance requirements, such as purchase, storage and delivery of prizes.
•Ensure that use of third party to deliver VIK goods or services is from a pre-cleared list, approved by Sourcing, Compliance and Legal.
•Ensure business partner’s written acknowledgement of VIK goods or services is collected timely and stored in a central repository.
•Provides oversight to ensure the Country POC teams are properly managing gifts, donations or corporate events in accordance with policy and procedures; ensures strong inventory and deliver of gifts/goods.

3. Supplier management
•Support the Sales and other functions in fulfilling third party purchase requisition and supplier risk assessment (SIRA) procedures.
•Coordinates with Sourcing to ensure the upfront payments are limited to only have proper justifications for advance payments.
•Review supporting documentation for services and goods provided by sub-contractors to ensure pass thru cost was in accordance with contract terms.
•Coordinate with Sourcing to leverage different suppliers to satisfy different business partner requirements.

QUALIFICATIONS & EXPERIENCE

Professional
• Bachelor’s Degree in Business or related field
• In-depth understanding of product portfolio P&L including cost and revenue drivers, portfolio management basics, customer segmentation and product development.
• Advanced client contact, engagement and communication skills. Comfortable interacting with and presenting to senior management of clients and Visa.
• High level of personal integrity, loyalty and ability to keep confidential information in secret is required as the candidate will have access to sensitive and confidential client information

Technical
• Proficient in Microsoft Word, Excel, PowerPoint
• Excellent presentation skills
• Fluency in English and superior verbal and written communication skills
• Good project management skills

Business
• Extensive sales and industry experience and expertise
• Prior experience in promoting Premium card products
• Proven sales management experience
• Ability to travel in the GCC to places such as the Kingdom of Saudi Arabia

Common Purpose, Uncommon Opportunity. 
Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team.  As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.