Manager, Packet Core Operation at Airtel

Job Purpose

Support Packet Core Network operational activities in Airtel Nigeria Network and ensure all Mobile data related faults are resolved within defined time frame and ensure network approved KPIs are assured.

Perform regular data configuration Audit, performance monitoring and adherence to operational processes and guidelines.

Identify gray areas and provide necessary initiative that will restore quality and availability. Ensure all related traffic KPIs are within threshold.

Key Accountabilities

Operations

• To ensure network availability KPIs for Mobile Packet Core network as per agreed SLAs. Vigilance on all network outages, their timely closurethrough follow-up withall stake holders & management escalations.
• Follow up with MS and other depts. IT, RA, CS & PS Engineering for all ongoing and pending operational issues.
• Review different proposals from design/support channels related to Packet Core domain.
• Proactive and Reactive Monitoring of the Packet Core network and provide support to transported services.
• Respond to emergency cases involving Packet Core nodes
• Handle Mobile data solutions change requests as per Business requirements on Packet Core Nodes and ensure its proper implementation (Corporate APNs, Mobile data packages, Content providers integration).
• Provide necessary analysis on Packet Core network nodes performance i.e. capacity, processor load, signaling capacity, redundancy, throughput, speed etc…
• Network node and connectivity Documentation to be kept up to date
• Define and set in place with the performance team the main KPI to follow the daily Packet Core performances.
• Provide Key inputs as feedback into Packet Core Planning
• Overall coordination of approved field Activities
• Monitoring and Optimization of Packet Core nodes and Services, including BlackBerry, GRX and 3PP Data services.
• Ensure GRPS and data roaming availability and support in resolving data roaming issue within the agreed SLA time.
• Ensure comprehensive investigation and in-dept analysis on all repetitive faults in order to proffer appropriate solution.
• Identify and Liaise with internal customers (e.g. Network Performance, Planning, Customer service, Marketing and regulatory Department etc.) and ensure that all packet core quality related faults are cleared in the predefined times.
• Ensure regular network audit is performed and no inconsistency in data configuration across all network elements.
• Identify root cause of faults and offer effective long term solutions within critical time frames

Reporting

• Obtain and review Emergency/Monthly/weekly reports
• Collate weekly outages and service report.
• Measure KPIs of packet core networks and report variance. 

Supervision

• Monitor SLAs with packet core solution providers
• Enforce SLA where necessary to ensure Airtel interest is not jeopardize at all times