Sales and Client Service Executive at Mama Cass

Job Summary

• To provide quality sales and customer service that will increase profits and minimize costs for the company.

Job Functions

• Provide customers with quotations and negotiate the terms of an agreement and close sales
• Gather market and customer information and provide feedback on industry trends
• Identify new markets and business opportunities
• Build business for the company by identifying and selling prospects; maintaining good relationships with clients.
• Attend to client requirements/demands in person, via telephone calls and emails
• Approach potential clients with the aim of winning new business and responsible for making repeat sales to the company’s existing customers.
• Promote products and services to customers and negotiate contracts with the aim of maximizing sales profits.
• Analyze sales reports and customer surveys; prepare budgets and sales forecasts; and determine sales prices and contract terms.
• Review your own sales performance and find ways to increase profits and minimize costs for the company.
• Provide support, information, guidance to clients and recommend new opportunities and services Identify product improvements or new products by remaining current on construction industry trends, market activities, and competitors.
• Listen and respond to client requirements in person, via telephone calls and emails
• Make cold calls to arrange meetings with potential clients to prospect for new business
• Negotiate price, specifications, and terms of an agreement on behalf of the company and close deals
• Create detailed proposal documents, as part of a formal bidding process with prospective clients
• Review sales performance and aim to meet or exceed targets
• Incorporate market research and rating/sales reports into marketing plans and presentations
• Create special sales opportunities specific to each client and apply creative marketing plans to generate new revenue opportunities
• Contact and meet face-to-face with existing and prospective clients to develop and maintain relationships
• To achieve maximum sales profitability and growth by effectively selling the company’s products and/or related services.
• To promote/sell/secure orders from existing and prospective customers through a relationship-based approach.

Qualifications and Requirements

• Minimum of 2.2 HND/ B.Sc. or equivalent degree in any discipline.
• Postgraduate degree will be an advantage.
• A good knowledge of Business Networking is required.
• Able to understand and adhere to the company’s regulations and procedures
• Must be flexible in regard to working across all aspects of the business, and long hours to meet deadlines.
• Minimum of 3 years work experience (post NYSC).
• Must be Self-motivated for sales, confident, patient, and commercially aware of Out Door Catering Industry trends.
• A competitive streak, who is resilient, with determined approach and the ability to cope with pressure.
• Proficiency in use of IT systems such as Microsoft Office Suite.

Key Skills:

• Relevant experience gained in any marketing/sales area involving regular contact with customers
• Must be able to make accurate, rapid cost calculations and provide clients with quotations
• Display efficiency in gathering clients and market information
• Excellent communication skills in English, both in speaking and in writing.
• Must be able to organize and prioritize workloads to meet required targets/deadlines Analytical ability and numerical skills.